Subject: New Reply Received - wrong delivery
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 03 May 2021 13:56:29 +0000

Hi Prince Malik,  The customer has responded to the ticket.  wrong delivery  Ticket comment <div dir="auto">the wrong item is already returned. just one question can you tell how you coordinate in this company ??? you got the item and still you sending me emails if i want to return the item really so strange !!!!!!</div>
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<div id="composer_signature" dir="auto"><div style="font-size:85%;color:#575757" dir="auto">Sent from my Galaxy</div></div>
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<div>-------- Original message --------</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Centrepoint &lt;[email-masked]&gt; </div>
<div>Date: 03/05/2021  13:20  (GMT+04:00) </div>
<div>To: [email-masked] </div>
<div>Subject: wrong delivery </div>
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<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 2458771</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 2458771<br><br>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br><br>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br><br>نتطلع الى ردكم.</div>
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<div dir="ltr">Prince Malik : </div>
<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
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<div dir="ltr">Hi Brunette,<br><br>Thank you for your prompt response.</div>
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<div dir="ltr">We sincerely apologize for the inconvenience caused. Please consider this a rare exception.</div>
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<div dir="ltr">We would like to inform you that right now only the return and refund can be done. Kindly confirm us if you would like to return the item so that we can create the return request on your behalf.</div>
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<div dir="ltr">​Please note that we have different offers running everyday, the price may fluctuate accordingly to the offer that is running however, once the offer or sale is over, the item will be back to it's original price.<br><br>
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<div dir="ltr"><div dir="ltr">​We thank you for understating and cooperation.<br><br>Feel free to reach out to us for any further assistance.<br><br>Your friends,<br>The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2458771