Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 03 May 2021 08:44:06 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation rino j 

Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Rino J ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  965149186 Bot:   
 Your order status is  :  
 
 If you have not received your order, Home Delivery takes 2 to 3 days. 
 
 You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive. 
 Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes  
          02:25 PM, 29th Apr      

            
 mayar                   Hi Rino ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           02:25 PM, 29th Apr 

              
 rino j 
                   Hi           02:26 PM, 29th Apr      

              
 rino j 
                   Order no 9651232410           02:26 PM, 29th Apr      

              
 rino j 
                   Still it has not picked up           02:26 PM, 29th Apr      

              
 rino j 
                   Hi           02:31 PM, 29th Apr      

            
 mayar                   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           02:33 PM, 29th Apr 

            
 mayar                   Is there anything else i can help you with?            02:34 PM, 29th Apr 

            
 mayar                  
 It was a pleasure to assist you. Thank you for shopping with us. 
 Have a wonderful day. 
          02:38 PM, 29th Apr 

       

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