Subject: Ticket Assigned - Re: Your products are on the way - Complaint 2429828 - Order #9651510775
From: Splash <[email-masked]>
To: [email-masked]
Date: Mon, 03 May 2021 08:21:24 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Re: Your products are on the way - Complaint 2429828 - Order #9651510775  Hi,
1) ORDER STATUS
The delivery of Order #9651510775  arrived on the 18th of April, last Sunday. Since one week the delivery status has not been changed: it states PROCESSING instead of DELIVERED.
Multiple calls to your customer support via phone 800-775274 are in fact useless and time consuming. The last Call Center representative Ms. Haifa was utterly worthless, she was repeating that she can't connect to her line manager and I have to wait when the system will be reset, and her reply about the system resetting make me doubt her professionalism.
I contacted the couriers myself, and they confirmed that the delivery status from their side is Okay in their system (the image of their reply is attached).

2) WRHONG ITEM
I'm very concerned about this order status as your company delivered the wrong item which is quite expensive, and no return can be done both via the application and through the store as the store system rejects the return due to the wrong order status.
The description of the ordered and wrong items are below.
I urge you to look into the matter, my inability to get any proper support through phone call center staff is very stressful.
Ordered: Embellished Jacket with Cape Sleeves 
Shop Embellished Jacket with Cape Sleeves Online | Splash UAE

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Shop Embellished Jacket with Cape Sleeves Online | Splash UAE

Shop Embellished Jacket with Cape Sleeves Exclusive Online Shopping From Splash UAE ✓ Fast Delivery for Fashion ...
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Delivered: Plain Colour Block Cardigan with Long Sleeves (extremely badly packed)
Shop Plain Colour Block Cardigan with Long Sleeves Online | Splash UAE

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Shop Plain Colour Block Cardigan with Long Sleeves Online | Splash UAE

Shop Plain Colour Block Cardigan with Long Sleeves Exclusive Online Shopping From Splash UAE ✓ Fast Delivery for...
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Thank you and best regards,
Natalia Maryam Andreeva
-+971506268483
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    On Sunday, 18 April 2021, 14:14:19 GMT+4, Splash Fashions <[email-masked]> wrote:  

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|  Order number 9651510775 has been shipped.  |

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|  Your products have been shipped.  |
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|  Hi Natalia Andreeva, your order number is 9651510775.  |
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|  The tracking number is FP041821001440.  |
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 Order shipping to 
Natalia
 opp. City Center,Dafco B Alfa Center Bldg,Fl.406
 Al-Wahda St.
 opp. Sharjah City Center, next to E-Max Mall
 Sharjah, United Arab Emirates 
 Mobile: +971 506268483 
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 Payment Method: 
Johara
 xxxx xxxx xxxx 8484 
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 Order Details Consignment Number: 88888001304020210418 
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Item
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Description
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Shipped Quantity
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  |    SPLASH   
  2Xtremz Printed High-Rise Joggers with Elasticated Waistband  
 Color: Pink 
  Size: XL  
  |   1   |

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  Iconic Longline Sleeveless Shrug with Button Closure and Pockets  
 Color: Brown 
  Size: 16  
  |   1   |

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  Full Length Striped Flexi Waist Pants with Elasticised Waistband  
 Color: Multicolour 
  Size: M  
  |   1   |

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  Iconic Flexi Waist Solid Palazzo Pants with Belt Accent  
 Color: Brown 
  Size: 14  
  |   1   |

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  2Xtremz Printed Zip Through Lightweight Jacket with Short Sleeves  
 Color: Pink 
  Size: XL  
  |   1   |

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  |    SPLASH   
  Embellished Jacket with Cape Sleeves  
 Color: Black 
  Size: 12  
  |   1   |

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 https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2448609