Subject: New Reply Received - escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 02 May 2021 12:41:51 +0000

Hi Prince Malik,  The customer has responded to the ticket.  escalation  Ticket comment <div dir="ltr" style="direction: ltr">There is nothing in my credit wallet!!! </div>
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<div dir="ltr" style="direction: ltr">Both orders have been cancelled but not refunded </div>
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<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIxNjQ1NDM2MywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.jYCv-Byn_7s8aZY3dOurvYeSdOJ8IXWlf21Un1E40sc"><br>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 2 May 2021, at 2:15 pm, Centrepoint &lt;[email-masked]&gt; wrote:<br><br>
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<div dir="ltr">Hi Hanady,<br><br>Thank you for contacting us.</div>
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<div dir="ltr">With reference to order # 8255591738 &amp; 8255233143.</div>
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<div dir="ltr">We truly apologize for the inconvenience however, please understand whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you.<br><br>These two orders has been cancelled during quality check and we have processed the refund for the same to your my credit wallet.</div>
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<div dir="ltr">We would request you to kindly share the screenshot of your my credit wallet so that we can check and assist you further.</div>
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<div dir="ltr">Feel free to reach out to us if you need any further assistance.<br><br>Your Friends,<br>The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2481859