Subject: Ticket Assigned - Call Back
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 02 May 2021 06:36:34 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Call Back ismail mubarak                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  ismail mubarak Bot:  Hi Ismail Mubarak ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card is
 suer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0581161871            06:06 PM, 29th Apr                   Mazin                   Hi Ismail, Thank you for contacting us. How may I help you?           06:06 PM, 29th Apr                     ismail mubarak                    order number 6287851300 was cancelled  on 25 march i didnt get my refund           06:07 PM, 29th Apr                     ismail mubarak
                     tried to send email with bank statement on [email-masked] it says remote server is misconfigured           06:10 PM, 29th Apr                     ismail mubarak                    willing to speak your supervisor           06:10 PM, 29th Apr                   Mazin                   Thank you for sharing the order details. Please allow me a moment to check this for you.           06:12 PM, 29th Apr                   Mazin                   Regarding the order: 6287851300 Please note that the refund has been processed successfully from our side for the amoun, however due to some concerns with the payment vendor, the refund has been rejected.           06:13 PM, 29th Apr                   Mazin                   Rest assured our team has already advised the payment vendor to manually process the rejected refund from their side. The refund processing takes approximately 3 weeks.           06:14 PM, 29th Apr                   Mazin                   Pl
 ease check the bank statement once the mentioned period is over to make sure that the refund has been credited.           06:14 PM, 29th Apr                   Mazin                   Is there anything else i can help toy with ?           06:14 PM, 29th Apr                     ismail mubarak                    i already check its 40 days already           06:14 PM, 29th Apr                     ismail mubarak                    i didnt got my refund           06:14 PM, 29th Apr                   Mazin                   please contact your bank with the transaction id 169999990123445452           06:20 PM, 29th Apr                   Mazin                   Is there anything else i can help toy with ?           06:20 PM, 29th Apr                     ismail mubarak                    i already did           06:22 PM, 29th Apr                     ismail mubarak                    they said no transaction found  with that id           06:23 PM, 29th Apr                   Mazin             
       please provide us your bank statement from 3/25/21 to 4/25/21           06:27 PM, 29th Apr                     ismail mubarak                    i already did but email id is wrong           06:29 PM, 29th Apr                   Mazin                   Please allow me a moment to check this for you.           06:32 PM, 29th Apr                     ismail mubarak                    remote id is misconfigured           06:32 PM, 29th Apr                     ismail mubarak                    [email-masked]           06:32 PM, 29th Apr                   Mazin                   please send it here help.centrepointstores.com           06:35 PM, 29th Apr                   Mazin                   Is there anything else i can help toy with ?           06:36 PM, 29th Apr                     ismail mubarak                    how can i add bank statement in that           06:36 PM, 29th Apr                   Mazin                   Attach the statement in the mail as a PDF f
 ile           06:39 PM, 29th Apr                     ismail mubarak                    need supervisor call back           06:41 PM, 29th Apr                   Mazin                   sure           06:43 PM, 29th Apr                   Mazin                   This is your correct phone number 0581161871 ?           06:43 PM, 29th Apr                     ismail mubarak                    yes           06:43 PM, 29th Apr                   Mazin                   please accept our sincere apologies for this unexpected delay. we will escalate this issue to our concerned team to contact you asap           06:46 PM, 29th Apr                   Mazin                   Is there anything else i can help toy with ?           06:46 PM, 29th Apr                     ismail mubarak                    no thank u           06:47 PM, 29th Apr                   Mazin                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:49 PM, 29th Apr  
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