Subject: New Reply Received - Re: Your refund is on its way
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 01 May 2021 09:59:29 +0000

Hi Prince Malik,  The customer has responded to the ticket.  Re: Your refund is on its way  Ticket comment <div dir="ltr">Dears,<br><br>i want the refund to back yo my Max account as a credit as i always buy from your App so its possible or not ?</div>
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<div>On Sat, May 1, 2021 at 8:10 AM Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Sara,<br><br>Thank you for shopping with us.</div>
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<div dir="ltr">We apologize for any inconvenience caused.</div>
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<div dir="ltr">The refund amount of EGP 255.00 for order ID 2001565437, has been processed from our side to your card on 4/25/21 6:21 PM under the transaction ID 169999990143759217.<br> <br>** Noting that your card issuer requires 7-14 additional business days to process the refund as per the bank norms.<br> <br>Also, as we have checked your Shukran card details we have already processed the 29 ( EGP2.90 ) Shukran points to your Shukran card for this first order (2001362754).</div>
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<div dir="ltr">We would like to inform that your Shukran points have already been credited to your Shukran account for the remaining two orders. However, you will not be able to use these points for the next 14 days. This 14 days count starts from the delivery date of your items for your last purchase.<br><br>Please note that it will take 14 days for the Shukran points that you gained on your purchases to appear on your Shukran account.<br><br>Feel free to get in touch if you need further assistance.<br><br>Your friends,<br>The Support Team <br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2473495