Subject: New Reply Received - Can’t access my cart on my shukran account
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 01 May 2021 02:21:34 +0000

Hi Prince Malik,  The customer has responded to the ticket.  Can’t access my cart on my shukran account   Ticket comment <div><br></div>
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<div>- Country of access Dubai UAE</div>
<div>- type of device used iPhone xs max and ipad air 4th gen </div>
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<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIxNjMzMTM1OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.sY2cynpdA8G2A5l3YwYGYULD5_E28xSkjdZU5JCSfME" id="5F4484FD-39BB-4098-8594-919D8CAB5B00-L0-001" title="null" class="x-apple-edge-to-edge" style="width: calc(100% + 0px); margin-left: 0px"><br>
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<br style="-webkit-text-size-adjust: auto"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIxNjMzMTM2MCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.3_Ms5s7IkFfMOt5PgsTGHrcMd15iAdxGbKw5Nkt_cLc" id="87E7EAEF-3310-416B-912B-ECC39FA13B46-L0-001" title="null" class="x-apple-edge-to-edge" style="-webkit-text-size-adjust: auto; width: calc(100% + 0px); margin-left: 0px"><br style="-webkit-text-size-adjust: auto"><div dir="rtl" style="-webkit-text-size-adjust: auto">
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<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIxNjMzMTM2MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.SdCD3_Ev2KERmjJaapcI9r5RYiWyNEGTSut0YkCCtE0" id="14E6EEA5-233C-4DB5-B640-4F716BEC3351-L0-001" title="null"><br>
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<div style="direction: ltr">I cant access my account on website </div>
<div style="direction: ltr">Also changed my password it doesn’t help.</div>
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<div style="direction: ltr">Please help i need to shop for Eid.</div>
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<div style="direction: ltr">This is how my basket appears </div>
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<div style="direction: ltr">Also i can use same login details and log on the app but not website it shows wrong password.</div>
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<div style="direction: ltr">And any item i try adding on app it shows failed to add item.</div>
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<div style="direction: ltr">I am attaching home center app screenshot as i had abt 11-13 items in my cart there and it shows nothing </div>
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<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIxNjMzMTM2MiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.iRuSKp6U-7VDlvGlc6IQRV3HvRZmX6WSmrV6AjnaubI" id="0F25B4A9-7E8D-4733-9482-8C5B27016B29-L0-001" title="null" class="x-apple-edge-to-edge" style="width: calc(100% + 0px); margin-left: 0px"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIxNjMzMTM2MywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.MELitT7AtrmvFoc7ex306sRhI-qyTbsTeQqClyUI4_U" id="D5E22CDD-0A96-47EF-AD1C-82BDDA148CD9-L0-001" title="null"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIxNjMzMTM2NCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.UMZNkhJBc-_JYuDyFOM71igwiKb54C_RDGzQ6BDhQsM" id="FC8688AB-EE11-49BD-AB9C-BFD3C26E4FA3-L0-001" title="null">
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 1 May 2021, at 6:10 AM, Centrepoint &lt;[email-masked]&gt; wrote:</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2461330