Subject: New Reply Received - Regarding delivery of order 6283412964
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 30 Apr 2021 07:01:19 +0000

Hi Prince Malik,  The customer has responded to the ticket.  Regarding delivery of order 6283412964  Ticket comment <div dir="auto">
<div dir="auto">Dear Centrepoint, <div dir="auto"><br></div>
<div dir="auto">Please find attached the requested bank statement. The debit for the order is shown on March 14,2021. However, no refund is reflected in my account as of now. </div>
<div dir="auto">Can you please let me know at your earliest convenience. </div>
<div dir="auto"><br></div>
<div dir="auto">It's already more than a month and I am still struggling to get the refund process from your end.</div>
<div dir="auto"><br></div>
<div dir="auto"><br></div>
<div dir="auto">Regards, </div>
<div dir="auto">Gaurav</div>
<div dir="auto">M: 0545754302</div>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sat, 24 Apr 2021, 17:54 Centrepoint, &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Gaurav,</div>
<div dir="ltr">​</div>
<div dir="ltr">Thank you for contacting us and we apologize for the inconvenience caused to you.</div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">The refund was processed from our end on Mar 31, but for some reason it was rejected. The same was asked to processed manually to the finance team. The refund may take approx 3 weeks.</div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">We would request you to please share with us the bank statement in PDF format in case the refund is not yet credited to your account. </div>
<div dir="ltr">​</div>
<div dir="ltr">We will forward the same to the back to check.</div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">We look forward to hearing from you.<br><br>Your friends,<br>The Support Team<br>
</div>
</div></div>

	

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Attachments :
1. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043216024041'>30042021_1619765506236.pdf</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2256080