Subject: New Reply Received - Re: ﻿ Sorry, we had to cancel part of your order.
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 29 Apr 2021 11:10:25 +0000

Hi Prince Malik,  The customer has responded to the ticket.  Re: 	Sorry, we had to cancel part of your order.   Ticket comment <div style="direction: ltr">I received my order but there is an wrong item </div>
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<div dir="ltr">Sent from my iPhone</div>
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<div>On Apr 28, 2021, at 7:12 AM, Max &lt;[email-masked]&gt; wrote:<br>
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<div dir="ltr">Hi Fatimah,<br>
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Thanks for reaching out to us and giving us the opportunity to serve you.<br>
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With reference to order # 8255663025.<br>
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We truly apologize for the inconvenience however, please understand whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you.<br>
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This order is not cancelled, during quality check we found out that item (Printed V-neck Shirt and Full Length Pyjama Set) were not in a good condition to be sold and that was the last of their stock hence we took them out of your order. You are still going
 to receive the remaining items.<br>
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We will not be happy either if you receive bad items in your order, this is the reason why this one item were cancelled and you received a notification regarding the same items.</div>
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<div dir="ltr">The amount you have paid online will be refunded back to your original payment method within 7-14 business days.<br>
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Also, we would like to inform you that as your order has been shipped so we are unable to provide you replacement.<br>
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Our delivery partner will call you before delivering these items.<br>
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Feel free to reach out to us if you need any further assistance.<br>
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Your Friends,<br>
The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2465316