Subject: New Reply Received - Returns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 26 Apr 2021 19:46:57 +0000

Hi Prince Malik,  The customer has responded to the ticket.  Returns  Ticket comment <div dir="auto">Hi, </div>
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<div dir="auto">As per the below instruction I manage to return the item and one of your representative collect it back, let me know how's the procedure of refund money using my card or how to change the size of the item since it's size 10 I'm requesting for size 8 </div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sun, 25 Apr 2021 at 9:04 AM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Jesica,<br><br>Thank you for your prompt response.</div>
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<div dir="ltr">We sincerely apologize however, we do not have an exchange option available at this time but we welcome you to shop for a new piece on our website or from a store near you, and return the product to us.<br><br>You can return online purchases through the below three channels:<br> <br>·You can contact our customer support team on 800-6927 to book a return and to be notified of the refund amount based on our return policy.<br><br>·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.<br><br>·You can now drop off your return to any (Centrepoint) store across the (UAE).<br> <br>Here’s what you need to do.<br> <br>·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Centrepoint) store in the (UAE).<br><br>·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.<br><br>·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.<br> <br>Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.<br> <br>Feel free to get in touch with us for further assistance.<br> <br>Your friends,<br>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2447970