Subject: New Reply Received - Order #6291453943 - not match shipment
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 26 Apr 2021 17:15:36 +0000

Hi Prince Malik,  The customer has responded to the ticket.  Order #6291453943 - not match shipment  Ticket comment <div>gentlemen,</div>
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<div id="yMail_cursorElementTracker_1619456672887">i received the shipment wrong from your side, this is not my problem, kindly confirm if you will not take a seriouse action, so i will reach MCI to solve my problem, noting that i didn sign on the delivery note because of the shipment is wrong.</div>
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<div id="yMail_cursorElementTracker_1619457288100">sorry for this type of response.</div>
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<div id="yMail_cursorElementTracker_1619457309198">Regards,</div>
<div id="yMail_cursorElementTracker_1619457313018">Allam<br><br><div id="ymail_android_signature"><a id="ymail_android_signature_link" href="https://go.onelink.me/107872968?pid=InProduct&amp;c=Global_Internal_YGrowth_AndroidEmailSig__AndroidUsers&amp;af_wl=ym&amp;af_sub1=Internal&amp;af_sub2=Global_YGrowth&amp;af_sub3=EmailSignature" rel="noreferrer">Sent from Yahoo Mail on Android</a></div> <br> <blockquote style="margin: 0 0 20px 0"> <div style="font-family:Roboto, sans-serif; color:#6D00F6"> <div></div>
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<div>On Mon, Apr 26, 2021 at 6:15 PM, Centrepoint</div>
<div>&lt;[email-masked]&gt; wrote:</div>  <div style="padding: 10px 0 0 20px; margin: 10px 0 0 0; border-left: 1px solid #6D00F6"> <div id="yiv1656913918"><div><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
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<div dir="ltr">Hi Allam,<br><br>Thank you for your prompt response.</div>
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<div dir="ltr">We apologize for the inconvenience caused.<br><br>We understand you are facing issue with the item you recently purchased from our website. Unfortunately the item you are trying to return comes under the category of non-returnable products which explains why you cannot see a return option.<br><br>As per the policy, (Juniors 3 in 1 Madison Wooden Baby Crib) products sold on our website and on our stores are non-returnable products. Hence, they can't be returned or exchanged.<br><br>Once these products have been used and unpacked from their original packaging, it is not possible for the store to resell it again to the customer.<br><br>We thank you for your understanding and cooperation.<br><br>Your friends,<br>The Support Team</div>
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</div></div></div> </div> </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2447444