Subject: New Reply Received - Feedback or suggestions
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 24 Apr 2021 11:30:43 +0000

Hi Prince Malik,  The customer has responded to the ticket.  Feedback or suggestions  Ticket comment <div dir="auto">This reply means you didn't even care to read my email or complaint in details.<div dir="auto"><br></div>
<div dir="auto">Ridiculous.</div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sat, Apr 24, 2021, 10:25 AM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Wayez,<br><br>Thank you for reaching out to us.<br><br>We sincerely apologize for the inconvenience caused. This is surely not the experience we offer to our customer when they shop with us.<br><br>As per the tracking information, we can see that your order has been returned back to our warehouse.</div>
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<div dir="ltr">The courier has now sent the items back to the warehouse and the return process has already been initiated. Unfortunately we are unable to resend the items once the return process has already been initiated.<br><br>We would request you to please place a new order for the same items if available with your contact number and we will try our best to make sure the items are delivered to you in a timely fashion.</div>
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<div dir="ltr">Also, we have processed the refund for the same on 20 Apr, 2021. Noting that your card issuer requires 7-14 additional business days to process the refund as per the bank norms.<br><br>We thank you for your understanding and cooperation.</div>
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<div dir="ltr">Feel free to reach out to us if you need any further assistance<br><br>Your Friends,<br>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2441802