Subject: New Reply Received - Did not receive part of my order
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 19 Apr 2021 12:57:01 +0000

Hi Prince Malik,  The customer has responded to the ticket.  Did not receive part of my order  Ticket comment <div dir="ltr">Hello,<div>
<br><div>The same dress is available in different sizes , so can't you just take a belt from it and give as my dress is missing the belt which was supposed to be taken care of by you guys.</div>
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<div>SO know my only options are to either return the dress which i purchased because i liked it or to accept a refund of 10DHS , when i had talked to your customer service online i was told that i would receive it and you are telling that i can't, why i am receiving different answers from different people.</div>
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<div>I hope you answer quickly so as to resolve this issue</div>
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<div>Regards,</div>
<div>Gulraz</div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Mon, 19 Apr 2021 at 11:23, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
<div dir="ltr">
<div dir="ltr">Hi Syed,<br><br>Thank you for contacting us.</div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">We sincerely apologize for the inconvenience caused.<br><br>We would like to inform you that we have processed the refund for the returned item (Sustainable Textured Midi Shirt Dress with Long Sleeves and Tie Ups) on 16 Apr, 2021.</div>
<div dir="ltr">​<br>
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<div dir="ltr">The amount you have paid online will be refunded back to your original payment method within 7-14 business days.<br><br>
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<div dir="ltr">
<div dir="ltr">Also, we are unable to unable to send the missing belt as it's not available with us to be deliver as for now we are only able to make return and refund.</div>
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<div dir="ltr">We thank you for understating and cooperation.<br><br>Feel free to reach out to us for any further assistance.<br><br>Your friends,<br>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2389566