Subject: Ticket Assigned - Conversation with bibi joseph
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 18 Apr 2021 15:58:04 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with bibi joseph bibi joseph                    Bot:  Hi again! Bot:  Please enter your name Customer:  bibi joseph Bot:  Hi Bibi Joseph ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:23 AM, 15th Apr                     bibi joseph                    Okay           01:23 AM, 15th Apr                     bibi joseph                    Hi my return items not collected yet           01:24 AM, 15th Apr                   Mohamed                   Hi Bibi , Thank you for contacting us. This's Mohamed . I will be happy to help you.           01:24 AM, 15th Apr                     bibi joseph                    My return items not collected yet           01:25 AM, 15th Apr                   Mohamed                   please note that the collection period is 7-10 working days.           01:26 AM, 15th Apr                     bibi joseph                    Yes I know but I returned items on feb 6273730970 is the order           01:27 AM, 15th Apr                   Mohamed                   we are apologising for that .           01:28 AM, 15th Apr                     bibi joseph                    I ordered items on feb 14           01:28 AM, 15th Apr                   Mohamed                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             01:28 AM, 15th Apr                     bibi joseph                    Dear you can check my previous messages           01:29 AM, 15th Apr                     bibi joseph                    Many items I contacted to your team           01:29 AM, 15th Apr                     bibi joseph                    But all are telling like this           01:29 AM, 15th Apr                     bibi joseph                    But no response           01:29 AM, 15th Apr                     bibi joseph                    I mailed to your customer care also           01:30 AM, 15th Apr                   Mohamed                   we will do the needful .           01:31 AM, 15th Apr                   Mohamed                   we will update you via email for this issue.           01:31 AM, 15th Apr                     bibi joseph                    Okay           01:32 AM, 15th Apr                     bibi joseph                    Plz do the needful.           01:32 AM, 15th Apr                     bibi joseph                    Thank you           01:32 AM, 15th Apr                   Mohamed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a good night.           01:34 AM, 15th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2403172