Subject: Ticket Assigned - Conversation with muhammad hassaan
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 18 Apr 2021 15:56:38 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with muhammad hassaan muhammad hassaan                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  muhammad hassaan Bot:  Hi Muhammad Hassaan ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account. 2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0509169294            04:33 PM, 19th Mar                   Abdallah                   Hi  Muhammad  Thank you for contacting us. This's abdallah  We would be happy to help you.           04:33 PM, 19th Mar                     muhammad hassaan                    I want to return a few items from two of my previous orders.           04:33 PM, 19th Mar                     muhammad hassaan                    Can you please make a returns request?           04:33 PM, 19th Mar                     muhammad hassaan                    Order number: 9641290243           04:34 PM, 19th Mar                     muhammad hassaan                    Item: LIFESTYLEPrinted Cup with Handle and Saucer - Set of 12           04:35 PM, 19th Mar                     muhammad hassaan                    Reason for return: item smaller than expected.           04:35 PM, 19th Mar                   Abdallah                   We request you to please allow us some timeto be verified, stay with us           04:36 PM, 19th Mar                     muhammad hassaan                    Order number: 9639999783           04:36 PM, 19th Mar                     muhammad hassaan                    Item: Slingback Wedge Heel Peep Toe Sandals           04:36 PM, 19th Mar                     muhammad hassaan                    Item: Textured Slip-On Cross Strap Sandals           04:37 PM, 19th Mar                     muhammad hassaan                    Reason: incorrect size.           04:37 PM, 19th Mar                     muhammad hassaan                    Sure, you may perform the verification.           04:38 PM, 19th Mar                   Abdallah                   We request you to please allow us some time to be verified, stay with us           04:40 PM, 19th Mar                     muhammad hassaan                    Okay.           04:40 PM, 19th Mar                   Abdallah                   please note that we create return request           04:42 PM, 19th Mar                     muhammad hassaan                    Total how many items in return request? Can you please confirm?           04:43 PM, 19th Mar                   Abdallah                   We sincerely apologize for any inconvenience however, please note the courier partner may take up to 3-5 business days to arrange the collection. They will contact you on the following contact number when arranging the collection with you: (971509169294). If the collection has still not been done after allowing that time please do get back to us and let us know, we will be happy to assist you further.           04:43 PM, 19th Mar                     muhammad hassaan                    Okay, thanks.           04:43 PM, 19th Mar                     muhammad hassaan                    Can you please confirm how many items are there in the return request           04:44 PM, 19th Mar                   Abdallah                   2 items Slingback Wedge Heel Peep Toe Sandals & Textured Slip-On Cross Strap Sandals           04:45 PM, 19th Mar                     muhammad hassaan                    Did you include the 3rd item I mentioned before?           04:46 PM, 19th Mar                     muhammad hassaan                    Order number: 9639999783           04:47 PM, 19th Mar                     muhammad hassaan                    Item: LIFESTYLEPrinted Cup with Handle and Saucer - Set of 12 Reason for return: item smaller than expected.           04:47 PM, 19th Mar                   Abdallah                   We request you to please allow us some time to be verified, stay with us           04:47 PM, 19th Mar                     muhammad hassaan                    Sorry, Order number: 9641290243           04:47 PM, 19th Mar                   Abdallah                   to create the return request           04:48 PM, 19th Mar                     muhammad hassaan                    Item: LIFESTYLEPrinted Cup with Handle and Saucer - Set of 12 Reason for return: item smaller than expected.           04:48 PM, 19th Mar                     muhammad hassaan                    Okay.           04:48 PM, 19th Mar                   Abdallah                   we have create return request for the item Printed Cup with Handle and Saucer - Set of 12           04:52 PM, 19th Mar                     muhammad hassaan                    Okay, thanks.           04:52 PM, 19th Mar                   Abdallah                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:53 PM, 19th Mar                     muhammad hassaan                    Same to you.           04:54 PM, 19th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2271410