Subject: New Reply Received - Missing delivery on order No. 9642031453
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 18 Apr 2021 13:14:21 +0000

Hi Prince Malik,  The customer has responded to the ticket.  Missing delivery on order No. 9642031453  Ticket comment <div dir="auto">I’m sorry I’m not accepting your very weak and lame explanation after more then 1 month of research, as I called your call center TWICE and I’m sure you have the calls recorded and asked SPECIFICALLY about the inclusion of a carrycot while I was placing the order and it was confirmed on both phone calls by your agents that it was included and you can check your call records </div>
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<div dir="auto">So the options acceptable by me are as follows:</div>
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<div dir="auto">1. Deliver me a carrycot that’s compatible to work with the stroller as per the package in the video link in my previous email (find an attached photo)</div>
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<div dir="auto">2. Refund me the amount needed to buy the exact carrycot that is missing from your shipment</div>
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<div dir="auto">Kindly let me know which of those 2 options you would like to go with</div>
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<div dir="auto">Thanks</div>
<div dir="auto">Sherif </div>
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<div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIxMjE1MzcxMSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.mZC3xjyIMZySnbuxpAkzgtQCXb3dEOYgT2poxv0g2NE" style="max-width: 100%"></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sun, Apr 18, 2021 at 4:28 PM Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-style:solid;padding-left:1ex;border-left-color:rgb(204,204,204)"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Hi Sherif,<br><br>Thank you for contacting us.</div>
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<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>We sincerely apologize for the inconvenience caused.</div>
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<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>We would like to inform you that we have received the confirmation from our relevant team that the carrycot is not included in this item and due to some technical issue our website page credentials were not updated.</div>
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<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>We thank you for understating and cooperation.<br><br>Feel free to reach out to us for any further assistance.<br><br>Your friends,<br>The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2287568