Subject: New Reply Received - Returns
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 18 Apr 2021 09:19:29 +0000

Hi Prince Malik,  The customer has responded to the ticket.  Returns  Ticket comment <div>Hi 
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<div>I have attached the bank statement and it clearly says it was taken out nothing came back</div>
<div>I would like this refunded ASAP now as I have been waiting months now and no one is dealing with this </div>
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<div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIxMjEzMzE3OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.rF5p3fQ0a7kCMPvCRkitvmGMhEqntDudT98bPlNlFjI"></div>
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<div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIxMjEzMzE4MCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.d_n1OtdXiJwU5CUQWrIw08j-s_pOxgwAhTzQxv99HoE"></div>
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<div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIxMjEzMzE4MiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.Y9_NJRULC9h-rVILmqNrbz51AQPZ1KBeUMr8msdSUJk"></div>
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<div dir="ltr">Sent from my iPhone</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 11 Apr 2021, at 18:19, Max &lt;[email-masked]&gt; wrote:<br>
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<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 2290675</div>
<div dir="ltr">We have sent you follow up emails requesting information, however we've not heard from you. We assume that your issue has now been resolved, and we will treat this support case as closed.</div>
<div dir="ltr">Incase you feel that your issue is still outstanding, please reply to this email, and we will re-open your case.</div>
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<div dir="ltr">Nikhil Bishnoi : </div>
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<div dir="ltr">Hi Haroon,</div>
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<div dir="ltr">Thank you for sharing the requested images with us and we apologize for the inconvenience caused to you.</div>
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<div dir="ltr">We would request you to please share with us the bank statement in PDF format, showing the debit for 2 times, in order to enable us to investigate further.</div>
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<div dir="ltr">Also, please share with us the Authorization codes, the full card number, date of the transaction in order to investigate further.</div>
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<div dir="ltr">We look forward to hearing from you.<br>
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Your friends,<br>
The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2290675