Subject: New Reply Received - Re: Your refund is on its way
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 18 Apr 2021 07:43:41 +0000

Hi Prince Malik,  The customer has responded to the ticket.  Re: Your refund is on its way  Ticket comment <div dir="ltr">Dear Team,<div><br></div>
<div>Please see below as received from the <b>23-Mar-2021</b> email the refund was rejected and as you mentioned that it will take 3weeks to process, then now you are informing us of its process and checked with the bank team.</div>
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<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIxMjEyMzc3NSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.TBuZWbgVD_EKlDarHmuUDMQ4lBBMY9JBFVCblg-vJGQ" alt="image.png" width="1200" height="61" style="margin-right: 0px"><br>
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<div>I already checked with the bank team we did not receive any amount of 13.60, so kindly do the needful and confirm to me it's already delayed also.</div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sat, Apr 17, 2021 at 12:01 PM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr">
<div dir="ltr">Hi Imtiaz,<br><br>Thank you for contacting us.</div>
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<div dir="ltr">We apologize for the inconvenience caused.<br> <br>The refund amount of SAR 13.60 for order ID 6280851112, has been processed from our side to your  card on 3/14/21 5:53 PM under the transaction ID 169999990109345544.<br> <br>Also, we would request you to please contact your bank and they would be happy to help you.<br> <br>We thank you for your understanding and cooperation. </div>
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<div dir="ltr">Feel free to get in touch with us for further assistance.<br> <br>Your friends,<br>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2256101