Subject: New Reply Received - Missing delivery on order No. 9642031453
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 17 Apr 2021 13:12:53 +0000

Hi Prince Malik,  The customer has responded to the ticket.  Missing delivery on order No. 9642031453  Ticket comment <div dir="auto">Sorry here are the attached photos for the previous email as I can see they you’ve modified the item description on your app and removed that a carrycot is included </div>
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<div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIxMjA2Mjc5NywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.DXzhyjvecjEXgeRdtj9REce31suJ6H1oQLzvSZHD6Gc" style="max-width: 100%"></div>
<div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIxMjA2Mjc5NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.GDIpi2NLKnYp7zuJ-yxdcdIN2MVz9Y7weQlgYYkvzuo" style="max-width: 100%"></div>
<div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIxMjA2Mjc5OCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.VQ1v2QLuSOk5_yCVzY2OTuFRHsSDibN3kKdR003zyeM" style="max-width: 100%"></div>
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<div>On Sat, Apr 17, 2021 at 5:10 PM Sherif Daniel &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="auto">Ok, here is the email that I sent back on 22/3 that again explains the full complaint</div>
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<div dir="ltr" class="gmail_attr" style="border-color:rgb(0,0,0)">——————————————————————-<br>From: <strong class="gmail_sendername" dir="auto" style="border-color:rgb(0,0,0)">Sherif Daniel</strong> <span dir="auto" style="border-color:rgb(0,0,0)">&lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;</span><br>Date: Mon, Mar 22, 2021 at 8:34 PM<br>Subject: Missing delivery on order No. 9642031453<br>To: &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
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<br><br><div dir="ltr" style="border-color:rgb(0,0,0)">Dear Sirs,<div style="border-color:rgb(0,0,0)"><br></div>
<div style="border-color:rgb(0,0,0)">I've ordered various things from you in the past couple of weeks including the following Graco Evo stroller<br><br><a href="https://www.babyshopstores.com/ae/en/Baby-and-Moms/Activity-and-Gear/Strollers-and-Prams/Modular-Travel-Systems/BABYSHOP-Graco-Printed-Evo-Travel-System/p/162903842" style="border-color:rgb(66,133,244)" target="_blank" rel="noreferrer">https://www.babyshopstores.com/ae/en/Baby-and-Moms/Activity-and-Gear/Strollers-and-Prams/Modular-Travel-Systems/BABYSHOP-Graco-Printed-Evo-Travel-System/p/162903842</a><br>
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<div style="border-color:rgb(0,0,0)">Before placing the order, i've called your call center 2 times to confirm and stress on the point that i'm buying this and it'll come with the Stroller + car seat + carrycot as mentioned in the description and both times i got the same confirmation</div>
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<div style="border-color:rgb(0,0,0)">Surprisingly upon delivery , there was no carry cot included and i called your call center yet again and explained to them and they suggested that i should take a photos of the items received as you can find attached</div>
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<div style="border-color:rgb(0,0,0)">So you can find attached photos of the received items (Stroller + car seat) as well as a photo of my comment upon receiving the item as well as a screenshot from your website where it mentioned clearly that the item includes a carry cot</div>
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<div style="border-color:rgb(0,0,0)">Kindly , send me the carry cot that should be included with the system as you can see in the below video link from Graco as i was expecting to receive a full package</div>
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<div style="border-color:rgb(0,0,0)"><a href="https://www.youtube.com/watch?v=IHGBLwh1LZ8&amp;t=11s" style="border-color:rgb(66,133,244)" target="_blank" rel="noreferrer">https://www.youtube.com/watch?v=IHGBLwh1LZ8&amp;t=11s</a></div>
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<div style="border-color:rgb(0,0,0)">Awaiting your feedback on when i should be receiving the missing item and thanking you in advance</div>
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<div style="border-color:rgb(0,0,0)">Meanwhile, I remain with my Best Regards...</div>
<div style="border-color:rgb(0,0,0)">Sherif Daniel</div>
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<div dir="ltr" class="gmail_attr">On Sat, Apr 17, 2021 at 4:45 PM Babyshop &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Hi Sherif,</div>
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<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Thanks for getting in touch with us.<br style='font-family:-apple-system,blinkmacsystemfont,"segoe ui",roboto,"helvetica neue",arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><br style='font-family:-apple-system,blinkmacsystemfont,"segoe ui",roboto,"helvetica neue",arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>We are truly sorry for the inconvenience caused to you.<br style='font-family:-apple-system,blinkmacsystemfont,"segoe ui",roboto,"helvetica neue",arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><br style='font-family:-apple-system,blinkmacsystemfont,"segoe ui",roboto,"helvetica neue",arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>We ​request you to please explain which item is missing in the order id - 9642031453 and also highlight the missing part so that we can raise it to the concerned team properly.</div>
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<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Looking forward to hear from you.<br style='font-family:-apple-system,blinkmacsystemfont,"segoe ui",roboto,"helvetica neue",arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><br style='font-family:-apple-system,blinkmacsystemfont,"segoe ui",roboto,"helvetica neue",arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>We really appreciate your understanding and cooperation. Feel free to reach us out for any further assistance.<br style='font-family:-apple-system,blinkmacsystemfont,"segoe ui",roboto,"helvetica neue",arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><br style='font-family:-apple-system,blinkmacsystemfont,"segoe ui",roboto,"helvetica neue",arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Your friends,<br style='font-family:-apple-system,blinkmacsystemfont,"segoe ui",roboto,"helvetica neue",arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2287568