Subject: New Reply Received - Returns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 16 Apr 2021 07:08:47 +0000

Hi Prince Malik,  The customer has responded to the ticket.  Returns  Ticket comment <div>
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Hello Good day!! </div>
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Please be informed Im still waiting the courier to collect the returned item. Your soonest action is highly appreciated. </div>
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<div style="direction: ltr">Get <a href="https://aka.ms/qtex0l" rel="noreferrer">Outlook</a>
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<div>From: Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Wednesday, April 14, 2021 9:01:20 AM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#2397131] - Returns
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<div dir="ltr">Hi Melanie,<br>
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Thank you for reaching out to us and giving us the opportunity to serve you.<br>
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We sincerely apologize for the inconvenience caused. This is surely not the experience we offer to our customer when they shop with us.</div>
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<div dir="ltr">We would like to inform you that at this time we do not have an option to offer exchanges, but we welcome you to shop for a new piece on our website or from a store near you, and return the product to us.</div>
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<div dir="ltr">As per the record we can see that you have created a return request on 13 Apr, 2021.<br>
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Our courier team will contact you in 3-5 working days for the collection. Under the tracking ID # RP041321001674.<br>
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Feel free to reach out to us if you need any further assistance.<br>
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Your friends,<br>
The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2397131