Subject: New Reply Received - Returns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 15 Apr 2021 10:38:12 +0000

Hi Prince Malik,  The customer has responded to the ticket.  Returns  Ticket comment <div id="edo-message"><div>
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<div>Hello with reference to order  number 9640009815. It was returned on 9 of March. And you know it very well that delivery boy doesnt give his name or mobile number he just sees the item and picks it. This is what always happens. Also if return request is initiated and it is not picked up then u get to know it and make many calls. Anyway. The order was picked back up next day after it was delivered. </div>
<div>Almost one week back I was also told by ur service center that items have been found in ur warehouse and my return is on its way. </div>
<div>But again u are stating same problem. </div>
<div>I request u again to make the refund right now without any further delay please</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Apr 11, 2021 at 12:48 PM, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote: <br><br>
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<div dir="ltr">Hi Bilal,</div>
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<div dir="ltr">Thank you for getting in touch with us.<br><br>Please accept our sincere apologies for the late response.<br><br>With reference to your order number 9640009815, as per the online tracking we can see that the items were not collected from you by the courier team. We would request you to please confirm the name of the courier team and also please share the mobile number of the collection guy, who collected the shipment from you.</div>
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<div dir="ltr">With reference to your order number 9639986387, The refund amount of AED 15.00, has been processed from our side to your credit card under the transaction ID 169999990108444589 on Apr 01.<br> <br>** Noting that your card issuer requires 7-14 additional business days to process the refund as per the bank norms.</div>
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<div dir="ltr">We look forward to hearing from you.<br><br>Your friends,<br>The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2242435