Subject: New Reply Received - Re: Your refund is on its way
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 15 Apr 2021 07:07:56 +0000

Hi Prince Malik,  The customer has responded to the ticket.  Re: Your refund is on its way  Ticket comment <div dir="auto">Good Day,<div dir="auto"><br></div>
<div dir="auto">Kindly check why the amount is not transfered. Still i did not receive the refund in my account. Please tell me the possibility to collect Cash from your branch instead of Transfer. I will provide my Bank details again for reference.</div>
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<div dir="auto" style="font-family:sans-serif;font-size:12.8px">Bank details:</div>
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<div dir="auto">Name: HASSAAN AHMED ANSARI</div>
<div dir="auto">Bank: SABB</div>
<div dir="auto">Account: 806044400001</div>
<div dir="auto">IBAN: SA2245000000806044400001</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Fri, Apr 2, 2021, 4:10 PM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Hassan,<br><br>Thank you for your patience.</div>
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<div dir="ltr">We apologize for the inconvenience that has happened.<br><br>Regarding the order: 6282905582 Please note that the refund has been processed successfully from our side for the amount (SAR 101.85), however due to some concerns with the payment vendor, the refund has been rejected.<br><br>Rest assured our team has already advised the payment vendor to manually process the rejected refund from their side. The refund processing takes approximately 3 weeks.<br><br>Please check the bank statement once the mentioned period is over to make sure that the refund has been credited.<br><br>Feel free to reach out to us for any further assistance.<br><br>Your Friends<br>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2276267