Subject: New Reply Received - Order #9639194404 -RETURN UPDATE
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 15 Apr 2021 03:55:56 +0000

Hi Prince Malik,  The customer has responded to the ticket.  Order #9639194404 -RETURN UPDATE  Ticket comment <div dir="ltr">Hello team<div><br></div>
<div>Am really disappointed with your time taken to refund the damaged item. It's been more than a month now and i did not see the refund yet, the surprising part is the item has been collected already but there is no refund.</div>
<div><br></div>
<div>Please make sure the refund is done by this week, </div>
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<span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:#c30045'>Thanks &amp; Regards,</span><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:#222222'></span>
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<b><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:#c30045'>Afra Syed</span></b><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:#222222'></span>
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<b><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:#004b87'>Procurement Specialist</span></b><b><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:#222222'></span></b>
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<b><span style='font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#c30045'>P</span></b><span style='font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#004b87'> +971 04 245 1337</span>
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<b><span style='font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#c30045'>M</span></b><span style='font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#004b87'> +971 505 196 232<br>
  </span><b><span style='font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#c30045'>E</span></b><span style='font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#c30045'> </span><u><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:#1155cc'>afra<a href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style="color:#1155cc">@mumzworld.com</span></a></span></u><span style='font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#222222'></span>
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<b><span style="font-size:10pt;font-family:Helvetica,sans-serif;color:rgb(195,0,69)">A</span></b><span style="font-size:10pt;font-family:Helvetica,sans-serif;color:rgb(0,75,135)"> B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE</span>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Mon, 12 Apr 2021 at 10:05, Afra Syed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hello team <div>
<br><div>Please note that the refund for this order is still pending </div>
<div>Order #9639194404<br>
</div>
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<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIxMTI1NzYwMywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.banyU8qgGlBt1-0mBEEmsmaWLc3Kj2RJjUil43vkd_E" alt="image.png" style="margin-right: 0px"><br><div><div dir="ltr"><div dir="ltr">
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<span style="font-size:12pt;font-family:Arial,sans-serif;color:rgb(195,0,69)">Thanks &amp; Regards,</span><span style="font-size:12pt;font-family:Arial,sans-serif;color:rgb(34,34,34)"></span>
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<b><span style="font-size:12pt;font-family:Arial,sans-serif;color:rgb(195,0,69)">Afra Syed</span></b><span style="font-size:12pt;font-family:Arial,sans-serif;color:rgb(34,34,34)"></span>
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<b><span style="font-size:12pt;font-family:Arial,sans-serif;color:rgb(0,75,135)">Procurement Specialist</span></b><b><span style="font-size:12pt;font-family:Arial,sans-serif;color:rgb(34,34,34)"></span></b>
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  </span><b><span style="font-size:12pt;font-family:Helvetica,sans-serif;color:rgb(195,0,69)">E</span></b><span style="font-size:12pt;font-family:Helvetica,sans-serif;color:rgb(195,0,69)"> </span><u><span style="font-size:12pt;font-family:Arial,sans-serif;color:rgb(17,85,204)">afra<a href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style="color:rgb(17,85,204)">@mumzworld.com</span></a></span></u><span style="font-size:12pt;font-family:Helvetica,sans-serif;color:rgb(34,34,34)"></span>
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<b><span style="font-size:10pt;font-family:Helvetica,sans-serif;color:rgb(195,0,69)">A</span></b><span style="font-size:10pt;font-family:Helvetica,sans-serif;color:rgb(0,75,135)"> B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE</span>
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<div dir="ltr" class="gmail_attr">On Sun, 4 Apr 2021 at 14:29, Afra Syed &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi , <div><br></div>
<div>Please note that we did not receive any receipt upon collection as the driver informed me that i will get the email confirmation. </div>
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<img src="https://docs.google.com/uc?export=download&amp;id=1wUrzXsrl9RKRcc1zD_Y3snX95padxbOW&amp;revid=0B8AjxxIcMU_0QWVYNE45T3l4SDRTZmZVTWJ4eWhRZHgrRWNjPQ"><br>
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<div dir="ltr" class="gmail_attr">On Sun, 4 Apr 2021 at 14:23, Babyshop &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr">
<div dir="ltr">Hi Afra,<br><br>Thank you for confirming us.</div>
<div dir="ltr">​</div>
<div dir="ltr">We apologize for the inconvenience caused.</div>
<div dir="ltr">​<br>
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<div dir="ltr">we would request you to kindly share the picture of return receipt which was provided to you by our courier partner at the time of the collection.</div>
<div dir="ltr">​<br>
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<div dir="ltr">We look forward to hearing from you.</div>
<div dir="ltr">​</div>
<div dir="ltr">Your friends,</div>
<div dir="ltr">The Support Team<br>
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