Subject: Late refund (Cancelled RMA)/9647429877
From: PRINCE MALIK <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>
Date: Tue, 13 Apr 2021 01:39:55 -0700 (MST)

Hi Team, 

Ticket- 2379957 

Problem Statement: Late refund (Cancelled RMA) 

Order Date: 02 Apr, 2021 
Order ID: 9647429877 
RMA: 1000737958 
Tracking ID: RP040421002301 

Assistance Required: Need urgent Refund 

Issue Description: The customer reported that he returned the item but in the hybris the the return status is showing cancelled. 
​ 
As per the tracking we can see that the item has been returned to our warehouse. However, the refund still not processed. 

Please check and advice as customer waiting for refund. 

Thank you for your help 

Regards, 
Prince