Subject: Late refund (Cancelled RMA)/9645735032
From: PRINCE MALIK <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>
Cc: Manish Kumar <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Tue, 13 Apr 2021 00:18:44 -0700 (MST)

Hi Team, 

Ticket- 

Problem Statement: Late refund (Cancelled RMA) 

Order Date: Mar 27, 2021 
Order ID: 9645735032 
RMA: 1000740509 
Tracking ID: 46539857910 

Assistance Required: Need urgent Refund 

Issue Description: The customer reported that he returned the item but in the hybris the the return status is showing cancelled. 
​ 
As per the tracking we can see that the item has been returned to our warehouse. However, the refund still not processed. 

Please check and advice as customer waiting for refund. 

Thank you for your help 

Regards, 
Prince