Subject: New Reply Received - Returns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 12 Apr 2021 07:26:48 +0000

Hi Prince Malik,  The customer has responded to the ticket.  Returns  Ticket comment <div class="zd-comment">
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<div>Dear team,</div>
<div><br></div>
<div>Good day.</div>
<div><br></div>
<div>Please assist the customer below regarding her order 9644585675 as she claims that someone collected her order </div>
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<div>As she claims that she already canceled her order and your team confirms on the cancelation.</div>
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<div>Kindly assist her ASAP.</div>
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<div>Name:Zunera Aslam Muhammad Aslam</div>
<div>Email: [email-masked]</div>
<div>Number:+971585680160</div>
<div>Order: 9644585675</div>
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<div>Awaiting your reply.</div>
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<div><strong>Thank you,</strong></div>
<div><strong>Regards</strong></div>
<div><strong>Customer care team,</strong></div>
<div><strong>Heba</strong></div>
<div><a href="http://www.tabby.ai" rel="noreferrer"><strong>www.tabby.ai</strong></a></div>
<div><img src="https://lh3.googleusercontent.com/uuQohlN-pPqbgarD9vXxX-SY9lcwR1ftI7tyWqwlS-5kXxfJn8AjP4MilPUycxJnXgsHnXcxvzlx72GQG-5iSvDPf7HWCcpvpLfQn6ul17UnUhEFPYeOXZkzZMnXYO-4wWmlBL5l"></div>
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<br>Zunera Aslam Muhammad Aslam</div>
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<div>---------- Forwarded message ---------</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Zunera Qasrawi </div>
<div>Date: 4/11/2021, 5:10:21 PM</div>

  <div><div class="zd-comment" dir="auto"><div dir="auto">
<div dir="auto"></div>Dear Concerns,<div dir="auto"><br></div>
<div dir="auto">This is related to order 9644585675<br><div dir="auto"><br></div>
<div dir="auto">Kindly note that from long time I am asking to cancel this order but seems like centerpoint do not want to assist the clients.</div>
<div dir="auto"><br></div>
<div dir="auto">Now today this order has been collected from store. Who collected it? I never intented to collect it and no one from my side went there. No one from your store tried to call me even.</div>
<div dir="auto"><br></div>
<div dir="auto">Now what will happen to this? Kindly let someone responsible to solve this and I am not going to make any payment for it as it is not collected by me or any one from my side.  </div>
<div dir="auto"><br></div>
<div dir="auto"><br></div>
<div dir="auto">Regards,</div>
<div dir="auto">Zunera</div>
<div dir="auto">058 5680160<br><div dir="auto">
<div dir="ltr">On Sun, 11 Apr 2021, 11:20 Centrepoint, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote style="border-left-color: #ccc; border-left-style: solid; border-left-width: 1px; margin: 0 0 0 .8ex; padding-left: 1ex"><div style=" font-size: 14px">

	<div dir="auto">Dear Customer,</div>
<div dir="auto">This email concerns your Customer Service case # 2361264</div>
<div dir="auto">We have sent you follow up emails requesting information, however we've not heard from you. We assume that your issue has now been resolved, and we will treat this support case as closed.</div>
<div dir="auto">Incase you feel that your issue is still outstanding, please reply to this email, and we will re-open your case.</div>
<div dir="auto">
<span>-</span>-</div>
<div dir="auto">Mohammad Humayun : </div>
<div style=" font-size: 14px"><div dir="ltr"><div dir="ltr">Hi Zunera,<br><br>Thanks for your response.<br><br>We are truly sorry for the inconvenience caused to you and we hope for your better health.<br><br>We would like to inform you that your both the order numbers 9644585675, 9646276086 are now ready for pick up from the store. However, we are sorry that we are not authorized to cancel the order.<br><br>Your orders will be in store for 14 days and after that it will be automatically be cancelled and amount will be refunded back to you. ​<br><br>We really appreciate your understanding and cooperation. Feel free to reach us out for any further assistance.<br><br>Your friends,<br>The Support Team.<br>

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<var style="color:#FFFFFF;display:none !important;font-size:1px"> Conversation ID: 6d05ef2d-9b60-11eb-b87f-95afdeec0f04 6d05ef2d-9b60-11eb-b87f-95afdeec0f04 a1e49f1</var>

  </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2361264