Subject: New Reply Received - Item Return
From: Splash <[email-masked]>
To: [email-masked]
Date: Sun, 11 Apr 2021 15:26:12 +0000

Hi Prince Malik,  The customer has responded to the ticket.  Item Return  Ticket comment <div>Dear Nikhil</div>
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<div>I have been following this up through phone  call already on your splash contact number but nithing is being resolved</div>
<div>Just yesterday i had made 2 calls to request for pick up but nobody is calling me to pick up the items</div>
<div>Can you kindly follow up yoyrself please bec i dont think my calls are working all though i already have spoken to your customer service several times lready</div>
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<div>Thank you nd i hope you can now consider this as an urgent mtter since since it has taken than long already</div>
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<div>Kind Regards</div>
<div>May Belle<br><br><br><a href="https://overview.mail.yahoo.com/?.src=iOS" rel="noreferrer">Sent from Yahoo Mail for iPhone</a><br><br><div class="yahoo-quoted-begin" style="font-size: 15px; color: #715FFA; padding-top: 15px; margin-top: 0"></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sunday, April 11, 2021, 6:20 PM, Splash &lt;[email-masked]&gt; wrote:</div>
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<div id="yiv8094738820"><div><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 2231167</div>
<div dir="ltr">We have sent you follow up emails requesting information, however we've not heard from you. We assume that your issue has now been resolved, and we will treat this support case as closed.</div>
<div dir="ltr">Incase you feel that your issue is still outstanding, please reply to this email, and we will re-open your case.</div>
<div dir="ltr">
<span>-</span>-</div>
<div dir="ltr">Nikhil Bishnoi : </div>
<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi May,</div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">Thank you for contacting us and we apologize for the delay and inconvenience caused to you.<br><br>The courier team have come back to us asking for your complete location. Please share your complete address in the following format House/Flat No, Building Name/No, Street Name/No, Location, Landmark, Area, City. Please provide your mobile number and any alternate number if possible.<br><br>We look forward to hearing from you.<br><br>Your friends,<br>The Support Team.<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2231167