Subject: New Reply Received - Re: Your products are on the way
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 10 Apr 2021 12:47:27 +0000

Hi Prince Malik,  The customer has responded to the ticket.  Re: Your products are on the way  Ticket comment <div>Hy sir</div>
<div>Actually till now i did not receive it refund or instead of wrong pruduct </div>
<div>Cause more than 4 days</div>
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<div>On Tuesday, April 6, 2021, 08:37, Centrepoint &lt;[email-masked]&gt; wrote:</div>
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<div dir="ltr">Hi Amir,<br><br>Thank you for getting in touch with us.<br><br>We sincerely apologize for the inconvenience caused.<br><br>This is really unfortunate that you had received a wrong item in your purchase with us. We understand that you are sceptical about your future purchases.<br><br>Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get your proper products for your future purchases.<br><br>We would like to inform you that at this time we do not have an option to offer exchanges, but we welcome you to shop for a new piece on our website or from a store near you.</div>
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<div dir="ltr">We would like to inform you that your product will take 2-3 business days to reach our warehouse.<br><br>It will take us 1-2 business days from the time we receive your return to conduct a quality check and issue your refund.<br><br>Once the refund is processed the amount you paid online will be refunded back to your my credit wallet.<br><br>We thank you for your understanding and cooperation. </div>
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<div dir="ltr">Feel free to reach out to us if you need any further assistance.<br><br>Your friends,<br>The Support Team<div class="yiv8017458938yqt1911462614" id="yiv8017458938yqtfd64554">
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2343176