Subject: Re: Late refund (Cancelled RMA)/6286688820
From: PRINCE MALIK <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>
Date: Fri, 9 Apr 2021 04:19:33 -0700 (MST)

Hi Team, 

Kindly update on this. 

Regards, 
Prince 

From: "PRINCE MALIK" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Cc: "Manish Kumar" <[email-masked]> 
Sent: Friday, 2 April, 2021 11:56:59 
Subject: Late refund (Cancelled RMA)/6286688820 

Hi Team, 

Ticket-2336324 

Problem Statement: Late refund (Cancelled RMA) 

Order Date: Mar 21, 2021 
Order ID: 6286688820 
RMA: 1000689940 
Tracking ID: 46418742661 

Assistance Required: Need urgent Refund 

Issue Description: The customer reported that he returned the item but in the hybris the the return status is showing cancelled. 
​ 
As per the tracking we can see that the item has been returned to our warehouse. However, the refund still not processed. 

Please check and advice as customer waiting for refund. 

Thank you for your help 

Regards, 
Prince