Subject: New Reply Received - Re: How did you enjoy shopping with us?
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 09 Apr 2021 09:27:17 +0000

Hi Prince Malik,  The customer has responded to the ticket.  Re: How did you enjoy shopping with us?  Ticket comment <div dir="auto">Good afternoon! Your staff picked up the wrong item as of 12:24pm today.Please when will the replacement? I want exactly my order if possible.Thank you!</div>
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<div>On Thu, Apr 8, 2021, 16:28 Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Jane,</div>
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<div dir="ltr">Thank you for contacting us and we apologize for the inconvenience caused to you.</div>
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<div dir="ltr">We have raised a return request for you in the system. Our collection team will contact you with in 2-5 business days to schedule the collection. Once the collected items are returned back to us, and after the approval from the quality team, the refund will be processed.<br><br>You will be notified once the refund is processed from our end. <br><br>We thank you for your understanding and cooperation.<br><br>Please feel free to get in touch with us for further assistance.<br><br>Your friends,<br>The Support Team.<br>
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Attachments :
1. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043209545758'>IMG_20210407_134724.jpg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2367347