Subject: New Reply Received - Re: Your partial cancellation has been processed
From: Splash <[email-masked]>
To: [email-masked]
Date: Thu, 08 Apr 2021 08:23:03 +0000

Hi Prince Malik,  The customer has responded to the ticket.  Re: Your partial cancellation has been processed  Ticket comment <div class="WordSection1">
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<span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Thank you for your mail.
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<div class="MsoNormal" style="text-align:justify"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>We would request you to be more specific on your query for us to assist you and kindly provide us with your mobile number as well.</span></div>
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<div class="MsoPlainText"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Should you require any further assistance or clarification please contact our 24 hours Contact Centre on 600525500 (within UAE), +9712 6811511 (outside
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Regards,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Customer Service, FAB</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>24 Hour Contact Centre Number - 600525500 (within UAE), +971 2 6811511 (outside UAE)</span></div>
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<span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Website:
</span><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:#1F497D'><a href="http://www.bankfab.com/" rel="noreferrer">www.bankfab.com</a></span>
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<div>From:<span style='font-size:11.0pt;font-family:"Calibri",sans-serif'> Splash &lt;[email-masked]&gt;
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<b>Sent:</b> Tuesday, April 6, 2021 7:56 PM<br>
<b>To:</b> atyourservice &lt;[email-masked]&gt;<br>
<b>Cc:</b> [email-masked]<br>
<b>Subject:</b> New comment - [#1531727] Re: Your partial cancellation has been processed</span>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>There is a new comment in the ticket submitted by Mohamed Abuthakir to HelpSPAE</span></div>
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Comment added by : Mohamed Abuthakir<br>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Dear Team,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>  Till now I have not Received My amount on transaction ID 159990599600025617.It is more than 5 months till now.Please do needful.
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>On Fri, Oct 2, 2020 at 4:06 PM Splash &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Mohamed,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Thank you for contacting us.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We apologise for the inconvenience caused.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>The refund amount of AED 21 for cancellation under order ID 9602691842, was processed from our side to your card under the transaction ID 159990599600025617.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>You can also check with your bank with the mentioned transaction ID as reference.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Once again, sincere apologies and thank you for your patience.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Feel free to get in touch with us for further assistance.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Your friends,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>The Support Team</span></div>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'><br>
</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>1531727:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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<span style="font-size: 11px">-:-:-:-:-:-:</span><span style="font-size: 11px"><span style="font-size: 11px">-:-:-:-:-:</span></span><span style="font-size: 11px"><span style="font-size: 11px"><span style="font-size: 11px">-:-:-:-:-:</span></span>First Abu Dhabi Bank Confidentiality Note:-:-:-:-:-:-:-</span><span style="font-size: 11px">:-:-:-:-:-</span><span style="font-size: 11px">:-:-:-:-:-</span>
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<span style="font-size: 11px"></span><span style="font-size: 11px">The information in this communication is confidential and may be legally privileged. It is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it.If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking action in reliance of the contents of this information is strictly prohibited and may be unlawful.</span><br><span style="font-size: 11px"></span><div><div>
<span style="font-size: 11px">FAB is neither liable for the improper, incomplete transmission of the information contained in this communication nor any delay in its receipt. The communication is NOT intended to operate as an electronic signature under any applicable law. FAB assumes no responsibility for any loss or damage resulting from the use of e-mails.<br></span><div style="font-size: 11px">
<span style="font-size: 11px">If you have concerns about the validity of this message, contact the sender directly.<br><br></span><div><span style="font-size: 11px">About FAB - <a href="https://www.bankfab.com" rel="noreferrer">https://www.bankfab.com</a></span></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1531727