Subject: New Reply Received - Fw: How did you enjoy shopping with us?
From: Splash <[email-masked]>
To: [email-masked]
Date: Wed, 07 Apr 2021 11:34:58 +0000

Hi Prince Malik,  The customer has responded to the ticket.  Fw: How did you enjoy shopping with us?  Ticket comment <span style="font-family: sans-serif">Sir/ma'am, </span><div id="yiv5103148385yMail_cursorElementTracker_1617793482631" style="overflow-wrap: break-word; font-family: sans-serif">Good day! </div>
<div id="yMail_cursorElementTracker_1617795095405" style="overflow-wrap: break-word; font-family: sans-serif">I recieved my order from splash delivery thru fodel today. I had 4 items ordered from your company but one of the items are damage. I want to return/ change the item because it's severely damaged. <div class="yahoo-compose-assist-image-card ymail-android-inline-img-container ymail-card">
<img id="ymail_attachmentId4a11a677-1227-4bd8-9ac2-db6332e45655" class="inline-image-global inlined-image-cid-4a11a677-1227-4bd8-9ac2-db6332e45655" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIwODc3OTU2NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.B97gPX1T0hD7YVI9C7P1ptVnh7JEyyNwktFz4RREj3Y" style="width:100%;max-width:800px"><br>
</div>
<div class="yahoo-compose-assist-image-card ymail-android-inline-img-container ymail-card">
<img id="ymail_attachmentIda488ba7d-7e31-46ca-ab40-43f0ccb8a442" class="inline-image-global inlined-image-cid-a488ba7d-7e31-46ca-ab40-43f0ccb8a442" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIwODc3OTU3NywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9._VKE53jxe7mzDJqmi-aGCfMPxq7SxQjzlCjvFeJx9JA" style="width:100%;max-width:800px"><br>
</div>
<br><br>Please kindly do an action. </div>
<div id="yMail_cursorElementTracker_1617795092091" style="overflow-wrap: break-word; font-family: sans-serif">Thank you. </div>
<br><div id="ymail_android_signature"><a id="ymail_android_signature_link" href="https://go.onelink.me/107872968?pid=InProduct&amp;c=Global_Internal_YGrowth_AndroidEmailSig__AndroidUsers&amp;af_wl=ym&amp;af_sub1=Internal&amp;af_sub2=Global_YGrowth&amp;af_sub3=EmailSignature" target="_blank" rel="noreferrer">Sent from Yahoo Mail on Android</a></div> <br> <blockquote style="margin: 0 0 20px 0"> <div style="padding: 10px 0 0 20px; margin: 10px 0 0 0; border-left: 1px solid #6D00F6"> <div style="font-family:Roboto, sans-serif; color:#6D00F6"> <div>----- Forwarded Message -----</div> <div><b></b></div>
</div>
</div>
</blockquote>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: "Joyce Bullos" &lt;[email-masked]&gt; </div>
<div>
<b>To:</b> "Splash Fashions" &lt;[email-masked]&gt;</div> <div style="display:none">
<b>Cc:</b> </div> <div>
<b>Sent:</b> Wed, Apr 7, 2021 at 3:06 PM</div> <div>
<b>Subject:</b> Fw: How did you enjoy shopping with us?</div>   <div id="yiv5103148385">
<div>Sir/ma'am, <div id="yiv5103148385yMail_cursorElementTracker_1617793482631">Good day! </div>
<div id="yiv5103148385yMail_cursorElementTracker_1617793487750">I recieved my order from splash delivery thru fodel today. I had 4 items ordered from your company but one of the items are damage. Please kindly do an action. </div>
<div id="yiv5103148385yMail_cursorElementTracker_1617793554864">Thank you. <br><br><div id="yiv5103148385ymail_android_signature"><a id="yiv5103148385ymail_android_signature_link" href="https://go.onelink.me/107872968?pid=InProduct&amp;c=Global_Internal_YGrowth_AndroidEmailSig__AndroidUsers&amp;af_wl=ym&amp;af_sub1=Internal&amp;af_sub2=Global_YGrowth&amp;af_sub3=EmailSignature" target="_blank" rel="noreferrer">Sent from Yahoo Mail on Android</a></div> <br> <blockquote style="margin:0 0 20px 0"> <div style="padding:10px 0 0 20px;margin:10px 0 0 0;border-left:1px solid #6D00F6"> <div style="font-family:Roboto, sans-serif;color:#6D00F6"> <div>----- Forwarded Message -----</div> <div>
<b>From:</b> "Splash Fashions" &lt;[email-masked]&gt;</div> <div>
<b>To:</b> "Mary Joyce" &lt;[email-masked]&gt;</div> <div style="display:none">
<b>Cc:</b> </div> <div class="yiv5103148385yqt9318417751" id="yiv5103148385yqt61032">
<div>
<b>Sent:</b> Wed, Apr 7, 2021 at 2:35 PM</div> <div>
<b>Subject:</b> How did you enjoy shopping with us?</div>
</div> </div>  <div class="yiv5103148385yqt9318417751" id="yiv5103148385yqt75788"><div id="yiv5103148385">

 
 
</div></div>
</div>
</blockquote>
</div>
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<div class="yiv5103148385yqt9318417751" id="yiv5103148385yqt92642">

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										Please let us know. 
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									<a href="https://www.splashfashions.com/ae/en?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dnet_promoter_score_AE_en" style="display:inline-block" target="_blank" rel="noreferrer">
									<img id="yiv5103148385ymail_ctr_id_-997474-2" style="border:0;margin:0" alt=" Splash logo" src="https://i1.lmsin.net/website_images/ae/logos/emails/concept/logo-splash.png" width="90"></a>
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<tr><td colspan=" 2" rowspan="1" style="padding:15px 0 0 0">Download
													our apps now</td></tr>
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<td align="right" colspan="1" rowspan="1" style="padding:5px 15px 0 0">
												<a href="https://itunes.apple.com/ae/app/id1157403562?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dnet_promoter_score_AE_en" target="_blank" rel="noreferrer">
													<img id="yiv5103148385ymail_ctr_id_-259137-3" alt=" ios icon" src="https://i1.lmsin.net/website_images/ae/emails/icons/apple_app_store.png" width=" 19"></a>
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<td align="left" colspan="1" rowspan="1" style="padding:5px 0 0 15px">
												<a href="https://play.google.com/store/apps/details?id=com.landmarkgroup.splashfashions&amp;referrer=utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dnet_promoter_score_AE_en" target="_blank" rel="noreferrer">
												  <img id="yiv5103148385ymail_ctr_id_-814929-4" alt=" android icon" src="https://i1.lmsin.net/website_images/ae/emails/icons/google_play_store.png" width=" 19"></a>
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												<a href="https://itunes.apple.com/ae/app/id1157403562?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dnet_promoter_score_AE_en" style="text-decoration:none;color:#202020" target="_blank" rel="noreferrer">iPhone</a>
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<td align="left" colspan="1" rowspan="1" style="padding:2px 0 0 10px">
												<a href="https://play.google.com/store/apps/details?id=com.landmarkgroup.splashfashions&amp;referrer=utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dnet_promoter_score_AE_en" style="text-decoration:none;color:#202020" target="_blank" rel="noreferrer">Android</a>
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			<table align="center" border=" 0" cellpadding=" 0" cellspacing=" 0" width="    93%"><tbody><tr><td align="center" colspan="1" rowspan="1">
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<span class="yiv5103148385navmenu">
													<a href="https://www.splashfashions.com/ae/en/department/women?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dnet_promoter_score_AE_en" style="text-decoration:none;display:inline-block;color:#ffffff;padding:10px 6px;word-wrap:normal" target="_blank" rel="noreferrer">Women</a></span>
													<span class="yiv5103148385navmenu">
													<a href="https://www.splashfashions.com/ae/en/department/men?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dnet_promoter_score_AE_en" style="text-decoration:none;display:inline-block;color:#ffffff;padding:10px 6px;word-wrap:normal" target="_blank" rel="noreferrer">Men</a></span>
													<span class="yiv5103148385navmenu">
													<a href="https://www.splashfashions.com/ae/en/offers?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dnet_promoter_score_AE_en" style="text-decoration:none;display:inline-block;color:#ffffff;padding:10px 6px;word-wrap:normal" target="_blank" rel="noreferrer">Offers</a></span>
													<span class="yiv5103148385navmenu">
													<a href="https://www.splashfashions.com/ae/en/search?q=badge.title.en%3AClearance&amp;clr=true&amp;utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dnet_promoter_score_AE_en" style="text-decoration:none;display:inline-block;color:#ffffff;padding:10px 6px;word-wrap:normal" target="_blank" rel="noreferrer">Clearance</a></span>
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									We’d love your feedback.
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<tr><td align="center" colspan="1" rowspan="1" style="text-align:center;font-size:16px;font-family:Helvetica, Arial, sans-serif;color:#333333">
									Hi  Mary Joyce, your opinion means the world to us and we'd appreciate if you took a minute to tell us how we're doing. 
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									<span style="display:block;border-top:1px solid #F3F3F3;width:50%;margin:0 auto"></span>
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<tr><td align="center" colspan="1" rowspan="1" style="text-align:center;font-size:16px;font-family:Helvetica, Arial, sans-serif;color:#333333;font-weight:bold">
									How likely are you to recommend  SplashFashions.com to your friends? 
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									   											<a href="https://www.splashfashions.com/ae/en/nps/captureRating?npsRating=0&amp;encdata=Um15ceTfL1ixrQmpCQ3PB%2B9CSTW%2FWD7YtENuP6uiRdA%3D&amp;utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=net_promoter_score_AE_en" style="border:1px solid rgba(0, 0, 0, 0.4);background:#ffffff;width:40px;min-height:40px;line-height:40px;color:#000;font-size:14px;margin-right:10px;float:left;text-decoration:none;border-radius:2px" target="_blank" rel="noreferrer">0</a><a target="_blank" rel="noreferrer">
									   											</a><a href="https://www.splashfashions.com/ae/en/nps/captureRating?npsRating=1&amp;encdata=Um15ceTfL1ixrQmpCQ3PB%2B9CSTW%2FWD7YtENuP6uiRdA%3D&amp;utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=net_promoter_score_AE_en" style="border:1px solid rgba(0, 0, 0, 0.4);background:#ffffff;width:40px;min-height:40px;line-height:40px;color:#000;font-size:14px;margin-right:10px;float:left;text-decoration:none;border-radius:2px" target="_blank" rel="noreferrer">1</a><a target="_blank" rel="noreferrer">
									   											</a><a href="https://www.splashfashions.com/ae/en/nps/captureRating?npsRating=2&amp;encdata=Um15ceTfL1ixrQmpCQ3PB%2B9CSTW%2FWD7YtENuP6uiRdA%3D&amp;utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=net_promoter_score_AE_en" style="border:1px solid rgba(0, 0, 0, 0.4);background:#ffffff;width:40px;min-height:40px;line-height:40px;color:#000;font-size:14px;margin-right:10px;float:left;text-decoration:none;border-radius:2px" target="_blank" rel="noreferrer">2</a><a target="_blank" rel="noreferrer">
									   											</a><a href="https://www.splashfashions.com/ae/en/nps/captureRating?npsRating=3&amp;encdata=Um15ceTfL1ixrQmpCQ3PB%2B9CSTW%2FWD7YtENuP6uiRdA%3D&amp;utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=net_promoter_score_AE_en" style="border:1px solid rgba(0, 0, 0, 0.4);background:#ffffff;width:40px;min-height:40px;line-height:40px;color:#000;font-size:14px;margin-right:10px;float:left;text-decoration:none;border-radius:2px" target="_blank" rel="noreferrer">3</a><a target="_blank" rel="noreferrer">
									   											</a><a href="https://www.splashfashions.com/ae/en/nps/captureRating?npsRating=4&amp;encdata=Um15ceTfL1ixrQmpCQ3PB%2B9CSTW%2FWD7YtENuP6uiRdA%3D&amp;utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=net_promoter_score_AE_en" style="border:1px solid rgba(0, 0, 0, 0.4);background:#ffffff;width:40px;min-height:40px;line-height:40px;color:#000;font-size:14px;margin-right:10px;float:left;text-decoration:none;border-radius:2px" target="_blank" rel="noreferrer">4</a><a target="_blank" rel="noreferrer">
									   											</a><a href="https://www.splashfashions.com/ae/en/nps/captureRating?npsRating=5&amp;encdata=Um15ceTfL1ixrQmpCQ3PB%2B9CSTW%2FWD7YtENuP6uiRdA%3D&amp;utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=net_promoter_score_AE_en" style="border:1px solid rgba(0, 0, 0, 0.4);background:#ffffff;width:40px;min-height:40px;line-height:40px;color:#000;font-size:14px;margin-right:10px;float:left;text-decoration:none;border-radius:2px" target="_blank" rel="noreferrer">5</a><a target="_blank" rel="noreferrer">
									   											</a><a href="https://www.splashfashions.com/ae/en/nps/captureRating?npsRating=6&amp;encdata=Um15ceTfL1ixrQmpCQ3PB%2B9CSTW%2FWD7YtENuP6uiRdA%3D&amp;utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=net_promoter_score_AE_en" style="border:1px solid rgba(0, 0, 0, 0.4);background:#ffffff;width:40px;min-height:40px;line-height:40px;color:#000;font-size:14px;margin-right:10px;float:left;text-decoration:none;border-radius:2px" target="_blank" rel="noreferrer">6</a><a target="_blank" rel="noreferrer">
									   											</a><a href="https://www.splashfashions.com/ae/en/nps/captureRating?npsRating=7&amp;encdata=Um15ceTfL1ixrQmpCQ3PB%2B9CSTW%2FWD7YtENuP6uiRdA%3D&amp;utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=net_promoter_score_AE_en" style="border:1px solid rgba(0, 0, 0, 0.4);background:#ffffff;width:40px;min-height:40px;line-height:40px;color:#000;font-size:14px;margin-right:10px;float:left;text-decoration:none;border-radius:2px" target="_blank" rel="noreferrer">7</a><a target="_blank" rel="noreferrer">
									   											</a><a href="https://www.splashfashions.com/ae/en/nps/captureRating?npsRating=8&amp;encdata=Um15ceTfL1ixrQmpCQ3PB%2B9CSTW%2FWD7YtENuP6uiRdA%3D&amp;utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=net_promoter_score_AE_en" style="border:1px solid rgba(0, 0, 0, 0.4);background:#ffffff;width:40px;min-height:40px;line-height:40px;color:#000;font-size:14px;margin-right:10px;float:left;text-decoration:none;border-radius:2px" target="_blank" rel="noreferrer">8</a><a target="_blank" rel="noreferrer">
									   											</a><a href="https://www.splashfashions.com/ae/en/nps/captureRating?npsRating=9&amp;encdata=Um15ceTfL1ixrQmpCQ3PB%2B9CSTW%2FWD7YtENuP6uiRdA%3D&amp;utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=net_promoter_score_AE_en" style="border:1px solid rgba(0, 0, 0, 0.4);background:#ffffff;width:40px;min-height:40px;line-height:40px;color:#000;font-size:14px;margin-right:10px;float:left;text-decoration:none;border-radius:2px" target="_blank" rel="noreferrer">9</a><a target="_blank" rel="noreferrer">
									   											</a><a href="https://www.splashfashions.com/ae/en/nps/captureRating?npsRating=10&amp;encdata=Um15ceTfL1ixrQmpCQ3PB%2B9CSTW%2FWD7YtENuP6uiRdA%3D&amp;utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=net_promoter_score_AE_en" style="border:1px solid rgba(0, 0, 0, 0.4);background:#ffffff;width:40px;min-height:40px;line-height:40px;color:#000;font-size:14px;margin-right:10px;float:left;text-decoration:none;border-radius:2px" target="_blank" rel="noreferrer">10</a><a target="_blank" rel="noreferrer">

									<span style="margin-top:15px;float:left;color:#202020;font-size:16px;font-family:Helvetica, Arial, sans-serif">Not at all Likely</span>
									<span style="margin-top:15px;float:right;color:#202020;font-size:16px;font-family:Helvetica, Arial, sans-serif">Extremely Likely</span>
								</a>

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<strong>Write us an email now</strong>, we'll get back to you as fast as we can.</div>
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											<div style="margin:0;padding:0;line-height:20px">Reach out in 140 characters! We are <strong>@SplashFashions</strong>.</div>
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<td colspan="1" rowspan="1"><img id="yiv5103148385ymail_ctr_id_-283164-8" alt=" call" src="https://i1.lmsin.net/website_images/ae/emails/icons/call.png" width=" 38"></td>
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											<div style="margin:0;padding:0;line-height:20px">
<strong>Call us on 800-SPLASH (800-775274).</strong> <br>7 days a week, 24 hours a day</div>
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</div>  </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2367480