Subject: New Reply Received - رد: ﻿ Sorry, we had to cancel part of your order.
From: Splash <[email-masked]>
To: [email-masked]
Date: Tue, 06 Apr 2021 08:50:18 +0000

Hi Prince Malik,  The customer has responded to the ticket.  رد: 	Sorry, we had to cancel part of your order.   Ticket comment <div style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)">
NO not this order?!</div>
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i mean this order number:</div>
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<span class="s1" style="font-kerning:none"><b>#9648220355</b></span>
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<font color="#000000" style="font-size:11pt"><b>من:</b> Splash &lt;[email-masked]&gt;<br>
<b>‏‏تم الإرسال:</b> 24/شعبان/1442 07:03 ص<br>
<b>إلى:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>‏‏الموضوع:</b> Re: [#2357789] - رد:  Sorry, we had to cancel part of your order.</font>
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<div dir="ltr">Hi Latifa,<br>
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Thanks for reaching out to us and giving us the opportunity to serve you.<br>
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With reference to order # 9647208115.<br>
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We truly apologize for the inconvenience however, please understand whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you.<br>
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During quality check we found out that item (Iconic Embroidered Maxi A-line Dress with V-neck and Flounce Sleeves) were not in a good condition to be sold and that was the last of their stock hence we took them out of your order. </div>
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We will not be happy either if you receive bad items in your order, this is the reason why this one item were cancelled and you received a notification regarding the same items.<br>
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We would like to inform you that we have processed the refund of amount AED 13.2 to your card and we have processed the remaining refund of amount AED 105.99 in your my credit.</div>
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<div dir="ltr">** Noting that your card issuer requires 7-14 additional business days to process the refund as per the bank norms.</div>
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Feel free to reach out to us if you need any further assistance.<br>
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Your Friends,<br>
The Support Team</div>
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  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2357789