Subject: New Reply Received - Product information
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 06 Apr 2021 06:01:30 +0000

Hi Prince Malik,  The customer has responded to the ticket.  Product information  Ticket comment <div dir="auto">
<div dir="auto">Hi,<div dir="auto"><br></div>
<div dir="auto">As requested and mentioned in the previous email,the item along with some other items from the order has been already returned and collected back,2 days ago.But I have not received any confirmation regarding the returns. And I didn't get any message regarding the refund also.Also attaching the relevant order details and returns details screenshot.In the application it still shows return requested,even though the items are collected back from your side.</div>
<div dir="auto"><br></div>
<div dir="auto">Kindly update me regarding the return items received. </div>
<div dir="auto"><br></div>
<div dir="auto">Thanks </div>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Thu, 1 Apr 2021, 13:02 Centrepoint, &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Neethu,</div>
<div dir="ltr">
<br>Thank you for getting in touch with us.<br><br>We sincerely apologize for the inconvenience caused to you.<br><br>This is really unfortunate that you have received a damaged item in your purchase with us. We understand that you are skeptical about your future purchases.<br><br>Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get your products in good shape for your future purchases.<br><br>We would like to inform you that at this time we do not have an option to offer exchanges, but we welcome you to shop for a new piece on our website or from a store near you, and return the product to us.</div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">We have created a return request for this item, our courier team will collect the item within 3-5 business days.</div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">Feel free to reach out to us if you need any further assistance.<br><br>Your friends,<br>The Support Team</div>
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Attachments :
1. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043208222607'>Screenshot_20210406-080657_Centrepoint.jpg</a><br />2. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043208222608'>Screenshot_20210406-080647_Centrepoint.jpg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2299904