Subject: Ticket Assigned - SPLASH Online Gift Voucher is not redeemed in-store.
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 06 Apr 2021 02:54:02 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  SPLASH Online Gift Voucher is not redeemed in-store. Dear Team

Kindly assist on below issues as customer got SPLASH voucher of Aed 48.95 while returning the order NO: 9613001476<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.centrepointstores.com%2Fae%2Fen%2Fmy-account%2Forder%2F9613001476%3Futm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dfull_partial_return_AE_en&data=04%7C01%7COps.cpoasiscentredubai%40landmarkgroup.com%7C19703190d687440f585f08d8f8368d38%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637532260466404041%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=48tZDa9yYolzCF2raRMQKJ8ieGnMAbRNbvcVFkqD5NE%3D&reserved=0>. In that online voucher clearly says that "Use this voucher to shop SPLASH products online or in-store." This voucher is valid till : 12 May 2021 but when cashier tried to redeem the voucher in POS it says voucher is expired then we called the CP online customer service (8006927), but we didn't get proper support to resolve customer issues.

(Note: attach below voucher we accept as cash in transaction due to customer doesn't want to wait anymore, therefore kindly deactivate it)

@Mohd Rafeeq<mailto:[email-masked]> Kindly look into this to avoid any customer complaints in-store.

Kind regards
Megharaj Shrestha
0569284246
OPS In-charge
CP Oasis Dubai.

________________________________
From: Ajay Vir A D Singh <[email-masked]>
Sent: Monday, April 5, 2021 5:27 PM
To: Ops Cpoasiscentredubai <[email-masked]>
Cc: CP Oasis Dubai <[email-masked]>; Praveen Jawadi <[email-masked]>
Subject: Fwd: Your refund is on its way

Hi Megraj,

Please find trail mail for voucher redemption issue happened today.

Get Outlook for iOS<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Faka.ms%2Fo0ukef&data=04%7C01%7COps.cpoasiscentredubai%40landmarkgroup.com%7C19703190d687440f585f08d8f8368d38%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637532260466344308%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=XL%2FuNrM17w7XOjmxjGCJstrF4qb25JFh1jV0VS46abQ%3D&reserved=0>
________________________________
From: R Lavanya <[email-masked]>
Sent: Monday, April 5, 2021 4:26:05 PM
To: Ajay Vir A D Singh <[email-masked]>
Subject: Fwd: Your refund is on its way

External email sender, please take precaution.

---------- Forwarded message ----------
From: Centrepoint <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, November 11, 2020
Subject: Your refund is on its way
To: Lavanya Ravichandran <[email-masked]<mailto:[email-masked]>>

Your return has been processed

[Centre Point logo]<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.centrepointstores.com%2Fae%2Fen%3Futm_source%253Dhybris%2526utm_medium%253Demail%2526utm_campaign%253Dfull_partial_return_AE_en&data=04%7C01%7COps.cpoasiscentredubai%40landmarkgroup.com%7C19703190d687440f585f08d8f8368d38%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637532260466344308%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=zUCQRwk1q%2Faz4mwmzSR58tZYpyWSfIiOCqRkKicUXNM%3D&reserved=0>
Download our apps now
[ios icon]<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fitunes.apple.com%2Fae%2Fapp%2Fid1161310479f%3Futm_source%253Dhybris%2526utm_medium%253Demail%2526utm_campaign%253Dfull_partial_return_AE_en&data=04%7C01%7COps.cpoasiscentredubai%40landmarkgroup.com%7C19703190d687440f585f08d8f8368d38%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637532260466354267%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=ltGqaD9kHcWsexZYNnFW8BlUhSVUsgVXr5uMymg6i7k%3D&reserved=0>        [android icon] <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fplay.google.com%2Fstore%2Fapps%2Fdetails%3Fid%3Dcom.landmarkgroup.centrepointstores%26referrer%3Dutm_source%253Dhybris%2526utm_medium%253Demail%2526utm_campaign%253Dfull_partial_return_AE_en&data=04%7C01%7COps.cpoasiscentredubai%40landmarkgroup.com%7C19703190d687440f585f08d8f8368d38%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637532260466354267%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Yvhx8DUdC5h85A8kj6QohYtEUBjeL%2BrNqNUBKyCc688%3D&reserved=0>
iPhone<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fitunes.apple.com%2Fae%2Fapp%2Fid1161310479f%3Futm_source%253Dhybris%2526utm_medium%253Demail%2526utm_campaign%253Dfull_partial_return_AE_en&data=04%7C01%7COps.cpoasiscentredubai%40landmarkgroup.com%7C19703190d687440f585f08d8f8368d38%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637532260466364217%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=wzrOFCXGnPDr8d2yhyeGpD0pu%2F5L%2FYR%2BvILd9SPsHDM%3D&reserved=0>      Android<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fplay.google.com%2Fstore%2Fapps%2Fdetails%3Fid%3Dcom.landmarkgroup.centrepointstores%26referrer%3Dutm_source%253Dhybris%2526utm_medium%253Demail%2526utm_campaign%253Dfull_partial_return_AE_en&data=04%7C01%7COps.cpoasiscentredubai%40landmarkgroup.com%7C19703190d687440f585f08d8f8368d38%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637532260466364217%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=jzbjCGflv63astE%2FwWkNX%2FPPhNmYrlQkjWmkiZR3Yxo%3D&reserved=0>

Babyshop<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.babyshopstores.com%2Fae%2Fen%3Futm_source%253Dhybris%2526utm_medium%253Demail%2526utm_campaign%253Dfull_partial_return_AE_en&data=04%7C01%7COps.cpoasiscentredubai%40landmarkgroup.com%7C19703190d687440f585f08d8f8368d38%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637532260466374172%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=NVdfhwFetFa4XxvzmKDO8pKLR6Iwaz0Ud9Uj65oMSmA%3D&reserved=0> Lifestyle<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.lifestyleshops.com%2Fae%2Fen%3Futm_source%253Dhybris%2526utm_medium%253Demail%2526utm_campaign%253Dfull_partial_return_AE_en&data=04%7C01%7COps.cpoasiscentredubai%40landmarkgroup.com%7C19703190d687440f585f08d8f8368d38%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637532260466374172%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=2LblYxTY92Uz5LLvPdaFrSaf3H%2Fk9KYKbj0HGQChwyU%3D&reserved=0> Splash<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.splashfashions.com%2Fae%2Fen%3Futm_source%253Dhybris%2526utm_medium%253Demail%2526utm_campaign%253Dfull_partial_return_AE_en&data=04%7C01%7COps.cpoasiscentredubai%40landmarkgroup.com%7C19703190d687440f585f08d8f8368d38%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637532260466384127%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=ketL5fC%2FNOmMqghbzkQMxUmWQgwZkBEmYYzREzH5BWc%3D&reserved=0> Shoe Mart<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shoemartstores.com%2Fae%2Fen%3Futm_source%253Dhybris%2526utm_medium%253Demail%2526utm_campaign%253Dfull_partial_return_AE_en&data=04%7C01%7COps.cpoasiscentredubai%40landmarkgroup.com%7C19703190d687440f585f08d8f8368d38%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637532260466384127%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=sc26wsQsmLU1pm7erwuhJ5hnv5jXUWcHWBw3HQPYGQI%3D&reserved=0> Offers<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.centrepointstores.com%2Fae%2Fen%2Foffers%3Futm_source%253Dhybris%2526utm_medium%253Demail%2526utm_campaign%253Dfull_partial_return_AE_en&data=04%7C01%7COps.cpoasiscentredubai%40landmarkgroup.com%7C19703190d687440f585f08d8f8368d38%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637532260466394083%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=V7c408dxUIFbEbzaCMrRUjzFqRX6g%2Fo%2FpJPAp1mkgRA%3D&reserved=0> Clearance<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.centrepointstores.com%2Fae%2Fen%2Fsearch%3Fq%3Dbadge.title.en%253AClearance%26clr%3Dtrue%2526utm_source%253Dhybris%2526utm_medium%253Demail%2526utm_campaign%253Dfull_partial_return_AE_en&data=04%7C01%7COps.cpoasiscentredubai%40landmarkgroup.com%7C19703190d687440f585f08d8f8368d38%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637532260466404041%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=9DAe24jD2YtLSZxJxbTC2xWRaNMyG4dEHwyv7yoQW0k%3D&reserved=0>
Your refund is on its way
Hi Lavanya Ravichandran, we have successfully processed your refund for return 1000155014 for order 9613001476<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.centrepointstores.com%2Fae%2Fen%2Fmy-account%2Forder%2F9613001476%3Futm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dfull_partial_return_AE_en&data=04%7C01%7COps.cpoasiscentredubai%40landmarkgroup.com%7C19703190d687440f585f08d8f8368d38%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637532260466404041%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=48tZDa9yYolzCF2raRMQKJ8ieGnMAbRNbvcVFkqD5NE%3D&reserved=0>.
Here’s how your refund works:

Item

Description

Total Price

[https://8e676dcebf3309ae7e1b-f801ca07733addcf236da446f6ef5b12.lmsin.net/X65-I14-12-229BLACKDARK-X65-I14-12-229-BSW20150720_01-150.jpg] <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.centrepointstores.com%2Fae%2Fen%2Fp%2F162638382%3Futm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dfull_partial_return_AE_en&data=04%7C01%7COps.cpoasiscentredubai%40landmarkgroup.com%7C19703190d687440f585f08d8f8368d38%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637532260466414003%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=A0iwmbSLxah5mLEnqGa0hfZEXaHfcQzcSBfemqktuv8%3D&reserved=0>
BABYSHOP
Lee Cooper Print Sweatshirt with Long Sleeves and Hood
Color: Black
Size: 9-10 yrs
Quantity: 1
AED 48.95

Total   AED 48.95
Total Refund Amount     AED 48.95
Items that are cancelled or refunded are not eligible for Shukrans.
[https://i1.lmsin.net/website_images/misc/[email-masked]] Here's your SPLASH voucher code:
96130014763446962624 Voucher Value:
AED 48.95
Use this voucher to shop SPLASH products online or in-store. This voucher is valid till : 12 May 2021. Terms and conditions<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.centrepointstores.com%2Fae%2Fen%2Ftermsandconditions%3Futm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dfull_partial_return_AE_en&data=04%7C01%7COps.cpoasiscentredubai%40landmarkgroup.com%7C19703190d687440f585f08d8f8368d38%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637532260466423952%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=0lnO%2ByvOwsCqwxC9375DGrxDpf9O2gCbIxaVNyHO2u8%3D&reserved=0> apply.

Need help? Get in touch
[mailus]<mailto:[email-masked]?Body=Contacted>

Write us an email now, we'll get back to you as fast as we can.

[facebook]<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2FCentrepointME&data=04%7C01%7COps.cpoasiscentredubai%40landmarkgroup.com%7C19703190d687440f585f08d8f8368d38%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637532260466423952%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=aoBSXVIBvgtImsxv2Fp%2FFvjm%2B8sKd%2BDbEK8bHBx21pM%3D&reserved=0>

Connect with us on your favourite social network.

[twitter]<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2Fcentrepointme&data=04%7C01%7COps.cpoasiscentredubai%40landmarkgroup.com%7C19703190d687440f585f08d8f8368d38%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637532260466433914%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=cBncr6z5ZpOsPxdPX1IOjbImD2C3bZd%2FpF7BtyDw8yE%3D&reserved=0>

Reach out in 140 characters! We are @centrepointme.

[call]

Call us on 800-MYCP (800-6927).
7 days a week, 24 hours a day

© 2020 Retail World Limited
Privacy Policy<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.centrepointstores.com%2Fae%2Fen%2Fprivacypolicy%3Futm_source%253Dhybris%2526utm_medium%253Demail%2526utm_campaign%253Dfull_partial_return_AE_en&data=04%7C01%7COps.cpoasiscentredubai%40landmarkgroup.com%7C19703190d687440f585f08d8f8368d38%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637532260466433914%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=9Ma6OKntZgpLXK4O8TDSbGTCs%2FU2eLT8WPaSUSuUD3o%3D&reserved=0>  | Terms & Conditions<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.centrepointstores.com%2Fae%2Fen%2Ftermsandconditions%3Futm_source%253Dhybris%2526utm_medium%253Demail%2526utm_campaign%253Dfull_partial_return_AE_en&data=04%7C01%7COps.cpoasiscentredubai%40landmarkgroup.com%7C19703190d687440f585f08d8f8368d38%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637532260466443866%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=nO8mU11HBKiUt5npAz2qKv4gFwlf9qeVJMCOn1qIm6A%3D&reserved=0>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

 https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2357595