Subject: Ticket Assigned - Conversation with shorook / escalation
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 04 Apr 2021 12:07:52 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with shorook / escalation shorook                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  i am shorook,i was suppose to get my delivery by yesterday but until today i didn’t even receive an sms Bot:  Please enter your name Customer:  shorook Bot:  Hi Shorook ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9646672181 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0501473991            03:58 PM, 04th Apr                   Prince                   Hi Shorook, Good evening. My name is Prince.Thank you for contacting us. I will be happy to help you!           03:59 PM, 04th Apr                   Prince                   As we can see you are contacting us regarding this order 9646672181. KIndly confirm us?           04:00 PM, 04th Apr                     shorook                    Hello prince, I was supposed to get my order by yesterday but didnt even receive an SMS my order number is 9646672181           04:00 PM, 04th Apr                   Prince                   Kindly allow us a moment to check.           04:01 PM, 04th Apr                     shorook                    K           04:01 PM, 04th Apr                   Prince                   We sincerely apologize for the inconvenience caused. We have forwarded your query to the concerned team and will be in touch with you on email.           04:03 PM, 04th Apr                     shorook                    Otherwise if u can assemble it today I can go and receive from any CP in AJMAN           04:04 PM, 04th Apr                     shorook                    But next time if there is any delay at least inform before time that delivery will be delayed due to some issues otherwise how would we know if no updates received           04:05 PM, 04th Apr                   Prince                   We apologize for the inconvenience caused. Please be assured as we have escalated this to our relevant team and will get back to you asap.           04:05 PM, 04th Apr                     shorook                    Ok thank u have a nice day           04:07 PM, 04th Apr                   Prince                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:07 PM, 04th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2350938