Subject: New Reply Received - Re: ﻿ Information
From: Splash <[email-masked]>
To: [email-masked]
Date: Sat, 03 Apr 2021 12:04:47 +0000

Hi Prince Malik,  The customer has responded to the ticket.  Re: 	Information   Ticket comment <div>Hello,</div>
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<div id="yMail_cursorElementTracker_1617451364346">It's okay i will receive the earrings as they are already in transit. Will the orange top be in stock again? or maybe if it's possible i could get it from one of the splash store outlets.<br><br><div id="ymail_android_signature"><a id="ymail_android_signature_link" href="https://go.onelink.me/107872968?pid=InProduct&amp;c=Global_Internal_YGrowth_AndroidEmailSig__AndroidUsers&amp;af_wl=ym&amp;af_sub1=Internal&amp;af_sub2=Global_YGrowth&amp;af_sub3=EmailSignature" rel="noreferrer">Sent from Yahoo Mail on Android</a></div> <br> <blockquote style="margin: 0 0 20px 0"> <div style="font-family:Roboto, sans-serif; color:#6D00F6"> <div></div>
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<div>On Sat, 3 Apr 2021 at 16:00, Splash</div>
<div>&lt;[email-masked]&gt; wrote:</div>  <div style="padding: 10px 0 0 20px; margin: 10px 0 0 0; border-left: 1px solid #6D00F6"> <div id="yiv2703062102"><div><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
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<div class="yiv2703062102yqt1324133804" id="yiv2703062102yqtfd99945">Hi Arisa,</div>
<br><br>Thanks for reaching out to us and giving us the opportunity to serve you.<br><br>With reference to order # 9647561825.<br><br>We truly apologize for the inconvenience however, please understand whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you.<br><br>This order is not cancelled, during quality check we found out that item (Plain Top with Tie Neck and Long Sleeves) were not in a good condition to be sold and that was the last of their stock hence we took them out of your order. You are still going to receive the remaining items.<br><br>We will not be happy either if you receive bad items in your order, this is the reason why this one item were cancelled and you received a notification regarding the same items.<br><br>The amount you have paid online will be refunded back to your original payment method within 7-14 business days.<br><br>Also, we see that you want us to cancel your order. Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your order.<br><br> If you receive a call from the courier agent, we request you to inform him to cancel the delivery.</div>
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<br>Feel free to reach out to us if you need any further assistance.<br><br>Your Friends,<br>The Support Team</div>
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</div></div></div> </div> </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2344673