Subject: Ticket Assigned - Conversation with hello
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 03 Apr 2021 11:13:03 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello hello                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0561967043            04:04 PM, 02nd Apr                     hello                    Hello, I purchase some dresses and delivered yesterday, unfortunately 2 dresses are bigger sizes, How could I  change with another size?           04:06 PM, 02nd Apr                   Mohammad                    Hi, Good afternoon,thank you for contacting us. I'm Shafeeque .I will be happy to help you.            04:08 PM, 02nd Apr                     hello                    How could  change sizes?           04:09 PM, 02nd Apr                   Mohammad                   Could you please share your order number so that I can assist you further?           04:09 PM, 02nd Apr                     hello                    LM9646374793           04:10 PM, 02nd Apr                   Mohammad                   May I request you to be on hold while I retrieve those information for you           04:10 PM, 02nd Apr                     hello                    ok           04:10 PM, 02nd Apr                   Mohammad                   Thank you for holding up           04:12 PM, 02nd Apr                   Mohammad                   Sorry the exchange is not availaable and we request you to return online purchases through the below three channels:   ·You can contact our customer support team on  8006927 to book a return and to be notified of the refund amount based on our return policy. ·You can also book the return online. You can log into your account on (https://www.centrepointstores.com) and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any (Centrepoint or Splash) store across the UAE.           04:12 PM, 02nd Apr                     hello                    I am from Ras Al Khaimah, can I return the items from here even I bought online?           04:14 PM, 02nd Apr                   Mohammad                   yes           04:16 PM, 02nd Apr                   Mohammad                   you can           04:17 PM, 02nd Apr                     hello                    they will refund me?           04:17 PM, 02nd Apr                     hello                    the delivery guy did not give me reciept           04:18 PM, 02nd Apr                     hello                    or proof of purchase           04:18 PM, 02nd Apr                     hello                    only the sticker here in the plastic bag           04:18 PM, 02nd Apr                   Mohammad                   yes they will refund ypu only order No. is enough for return           04:20 PM, 02nd Apr                   Mohammad                   Is there anything else that i can assist you with ?           04:20 PM, 02nd Apr                     hello                    okay thank you, I come to your branch here in RAK           04:21 PM, 02nd Apr                   Mohammad                   Sure,           04:23 PM, 02nd Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:23 PM, 02nd Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2341256