Subject: New Reply Received - Returns
From: Splash <[email-masked]>
To: [email-masked]
Date: Sat, 03 Apr 2021 10:19:35 +0000

Hi Prince Malik,  The customer has responded to the ticket.  Returns  Ticket comment <div dir="auto">Hai <div dir="auto"><br></div>
<div dir="auto">10 days passed since your last mail</div>
<div dir="auto">Still didn't get my refund</div>
<div dir="auto">If I guyz are unable</div>
<div dir="auto">Please arrange the money to a collection center near me I will personally go an collect</div>
<div dir="auto">Within in 2 days u can reach anywhere in uae</div>
<div dir="auto">Even after 30 days u guys were unable </div>
<div dir="auto">Plz explain what you guyz mean by manual processing</div>
<div dir="auto">Other than a shallow excuse</div>
<div dir="auto"><br></div>
<div dir="auto">Thanks</div>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Tue, Mar 23, 2021, 5:27 PM Splash &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr"><div dir="ltr">Hi Hafiz,<br><br>Thank you for reaching out to us.<br><br>We apologize for the inconvenience that has happened.<br><br>Regarding the order: 9638876029 Please note that the refund has been processed successfully from our side for the amount (AED107.00), however due to some concerns with the payment vendor, the refund has been rejected.<br><br>Rest assured our team has already advised the payment vendor to manually process the rejected refund from their side. The refund processing takes approximately 3 weeks.<br><br>Please check the bank statement once the mentioned period is over to make sure that the refund has been credited.<br><br>Feel free to reach out to us for any further assistance.<br><br>Your Friends<br>The Support Team</div></div></div>

	

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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2247039