Subject: New Reply Received - Returns
From: Splash <[email-masked]>
To: [email-masked]
Date: Tue, 16 Mar 2021 11:00:22 +0000

Hi Prince Malik,  The customer has responded to the ticket.  Returns  Ticket comment <div><br></div>
<div dir="auto">Thank you for your email, I have asked the delivery team about the policy of return and I will return the item no:8241520519  to the store within 15 days wether to change or to refund.</div>
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<div dir="auto">Many thanks for your help &amp; follow up <br><div class="gmail_quote" dir="auto"><div dir="ltr" class="gmail_attr"></div></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Tue, 16 Mar 2021 at 1:21 PM Splash &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-style:solid;padding-left:1ex;border-left-color:rgb(204,204,204)"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Dear Customer,</div>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>This email concerns your Customer Service case # 2226581</div>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Looking forward to your response.</div>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><br></div>
<div dir="rtl" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 2226581<br><br>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br><br>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br><br>نتطلع الى ردكم.</div>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>
<span style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>-</span>——</div>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Prince Malik : </div>
<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Hi Labeeb,<br><br>Thank you for contacting us.</div>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>​<br>
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<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>We sincerely apologize for the late response.<br><br>We would be happy to help you. However for us to check and investigate, we would need some more information. Please let us know your order number along with the item name which you would like to return.<br><br>We look forward to hearing from you.</div>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>
<br>Your friends,<br>The Support Team<br>
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</div></blockquote>-- <br><div dir="ltr" class="gmail_signature"><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div dir="ltr"><div dir="ltr"><div>
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<b style="font-size:large"><font color="#0000ff"><img src="https://docs.google.com/uc?export=download&amp;id=1zgMhjX6z2atlKaxWwSfPFM2tvG-9KLTp&amp;revid=0B-w7BXrs2Xmda0RBMGdyYWFDQ2p3RkRVemQ1aTdpbTRpRWdNPQ" width="200" height="89"></font></b><b style="font-size:large"><font><font color="#000000"><br></font></font></b>
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<div style="text-align:left"><b style="font-size:large"><font><font color="#000000">MOHAMED LABEEB</font></font></b></div>
<div style="text-align:left"><b style="font-size:large"><font><font color="#0000ff">Tenders Projects </font><font color="#ff0000">&amp; PR Manager</font></font></b></div>
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<b style="font-family:georgia,serif;font-size:large"><font color="#000000">Mob:</font><font color="#0000ff"> +965-97249683</font></b><br>
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<b style="font-size:large"><font color="#0000ff">  <img src="https://docs.google.com/uc?export=download&amp;id=1VeBrqaZydVGjwujFN3Z7DxueIh7KWJtx&amp;revid=0B-w7BXrs2XmdT2tWTk1qaDdTcWxBazRZRDVXNkIzbCs5K2pRPQ" width="96" height="25"></font></b><b style="font-family:georgia,serif;font-size:large"><font color="#0000ff"><br></font></b>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2226581