Subject: New Reply Received - Item Return
From: Splash <[email-masked]>
To: [email-masked]
Date: Mon, 15 Mar 2021 09:10:52 +0000

Hi Prince Malik,  The customer has responded to the ticket.  Item Return  Ticket comment <div class="ydpf9540786yahoo-style-wrap" style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif;font-size:16px">
<div></div>
        <div dir="ltr">Thank you , I will just wait for your courier team to collect</div>
<div dir="ltr"><br></div>
<div dir="ltr">Stay Safe</div>
<div dir="ltr"><br></div>
<div dir="ltr">may Belle</div>
<div dir="ltr">0567005881</div>
<div><br></div>
        
        </div>
<div id="ydp3c5db5ffyahoo_quoted_6027456507" class="ydp3c5db5ffyahoo_quoted">
            <div style="font-family:'Helvetica Neue', Helvetica, Arial, sans-serif;font-size:13px;color:#26282a">
                
                <div>
                    </div>
</div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Monday, March 15, 2021, 10:44:04 AM GMT+4, Splash &lt;[email-masked]&gt; wrote:
                
                </div>
<div><br></div>
                <div><br></div>
                <div><div id="ydp3c5db5ffyiv0986155615"><div><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi May,<br><br>Thank you for reaching out to us and giving us the opportunity to serve you.<br><br>We sincerely apologize for the inconvenience caused. This is surely not the experience we offer to our customer when they shop with us.</div>
<div><br></div>
<div dir="ltr">We would like to inform you that at this time we do not have an option to offer exchanges, but we welcome you to shop for a new piece on our website or from a store near you, and return the product to us.<br>
</div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">As per the record we can see that you have already created a return request for three items on 11 Mar, 2021.<br><br>Our courier team will contact you in 3-5 working days for the collection. Under the tracking ID # RP031121001707.<br><br>Feel free to reach out to us if you need any further assistance.<br><br>Your friends,<br>The Support Team</div>
</div></div>

	

</div></div></div></div>
            
        </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2231167