Subject: Ticket Assigned - Conversation with irfan/ order status
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 14 Mar 2021 08:03:59 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with irfan/ order status irfan                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  irfan Bot:  Hi Irfan ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0530026465 Bot:  Please wait while we transfer you to an agent Customer:  Ok Customer:  Hello Customer:  Hi Customer:  Hi Customer:  Hello Agent:  Hi Dear customer  , Thank you for contacting us. I'm Tawfik . I will be happy to help you. Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Irfan ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  Ok Customer:  Hello Customer:  Hi Customer:  Until now my return request is picked up Customer:  Its now more than 10 days Customer:  Hello Customer:  Hello Customer:  Hi Agent:  Hi Irfan, Thank you for contacting us. This's Mohamed . I will be happy to help you. Customer:  Hi Customer:  I order first time from center point Customer:  Until now my return request not picked Customer:  Its now more than 10 days Agent:  we are apologising for that . Agent:  Could you please share your order number so that I can assist you further? Customer:  IMAGE Customer:  Ok? Customer:  6276185959 Customer:  Hello Agent:  As we have checked the return requst has been created on 23/2/2021 but not collected. Customer:  Yes Customer:  I called customer service and told me within 5 days Customer:  Now more than 10 days Agent:  Please be assured as we have now escalated this issue to our concerned team and they will contact the courier company to collect the order from you . Customer:  Ok Customer:  Thanks Agent:  Do you have any other questions I can help you with? Customer:  No Customer:  Thanks Agent:  It was a pleasure to assist you. Thank you for shopping with us. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Irfan ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  Ok Customer:  Hello Customer:  Hello Customer:  Hi Customer:  Hi Customer:  Hi Customer:  Hi Customer:  Hi Customer:  Hi Agent:  Hi Irfan  Thank you for contacting us. This's abdallah  How may I help you?,  Customer:  Hi Customer:  I contacted so many times Customer:  For my return Customer:  Still no response Customer:  Very bad setvice from centerpoint Agent:  One minute please to be verified, stay with us Customer:  Ok Agent:  We apologize for the inconvenience caused. please advise us  this is correct contact no 966530026465 Customer:  Yes Agent:  We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.to arrange the collection. They will contact you on the following contact number when arranging the collection with you: (966530026465 ). If the collection Agent:  Do you have any other inquiries? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Irfan ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:47 AM, 14th Mar                     irfan                    Hi           11:47 AM, 14th Mar                     irfan                    Hello           11:48 AM, 14th Mar                   Bot                   أهلا مرة أخرى!           11:48 AM, 14th Mar                     irfan                    Hello           11:48 AM, 14th Mar                   Bot                   أهلا مرة أخرى!           11:48 AM, 14th Mar                     irfan                    Hi           11:48 AM, 14th Mar                     irfan                    Hello           11:48 AM, 14th Mar                   Bot                   أهلا مرة أخرى!           11:48 AM, 14th Mar                     irfan                    Hello           11:49 AM, 14th Mar                   Bot                   أهلا مرة أخرى!           11:49 AM, 14th Mar                     irfan                    H           11:49 AM, 14th Mar                     irfan                    Hi           11:49 AM, 14th Mar                     irfan                    Hi           11:50 AM, 14th Mar                     irfan                    Hello           11:50 AM, 14th Mar                   Bot                   أهلا مرة أخرى!           11:50 AM, 14th Mar                   Prince                   Hi, Thank you for contacting us. My name is Prince. I'm happy to help you?     We see that you're contacting us regarding the reurn.           11:50 AM, 14th Mar                     irfan                    Yes           11:50 AM, 14th Mar                     irfan                    This is sixth Time           11:50 AM, 14th Mar                     irfan                    Nobody contacted           11:51 AM, 14th Mar                     irfan                    Hello           11:53 AM, 14th Mar                   Prince                   Kindly allow us a moment to check?           11:54 AM, 14th Mar                     irfan                    Ok           11:54 AM, 14th Mar                   Prince                   We would like to inform you that as the previous pickup was getting so much delayed so we have initiated a new return request for the same item in order for the collection to happen at the earliest. Our return and refunds are always meant to be a hassle free process. We would request you to please allow us some more time to proceed with the same.   Our courier partner will call you on +966530026465 soon to arrange time for collection. For your reference, you can track your return collection status by clicking here and using 46416037452.   Once again please accept our sincere apologies for the inconvenience due to collection delay.            11:58 AM, 14th Mar                     irfan                    Ok           11:58 AM, 14th Mar                     irfan                    I wil wait           11:58 AM, 14th Mar                   Prince                   Is there anything else i can help you with?           12:00 PM, 14th Mar                   Prince                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:03 PM, 14th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2242623