Subject: Ticket Assigned - Conversation with reena here / delivery
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 14 Mar 2021 07:50:54 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with reena here / delivery reena here                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  reena here Bot:  Hi Reena Here ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointkw Bot:  Please enter your order number to continue Customer:  8240880114 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  00695-94049171            11:34 AM, 14th Mar     
                 reena here                    ok           11:34 AM, 14th Mar                   Prince                   Hi, Thank you for contacting us. My name is Prince. I'm happy to help you?           11:35 AM, 14th Mar                     reena here                    Hi prince           11:36 AM, 14th Mar                     reena here                    i have an issue with my order           11:36 AM, 14th Mar                     reena here                    can u clarify           11:36 AM, 14th Mar                     reena here                    heloooooo\           11:37 AM, 14th Mar                   Prince                   Kindly let us know the issue which you're facing?           11:37 AM, 14th Mar                     reena here                    when i try to track the order, it says tht 'customer no response"           11:38 AM, 14th Mar                     reena here                    however nobody has called me for delivery           11:38 AM, 14th Mar    
                Prince                   Kindly allow us a moment to check.           11:38 AM, 14th Mar                     reena here                    ok           11:38 AM, 14th Mar                   Prince                   We sincerely apologize for any inconvenience caused. Kindly confirm us is this is your contact number (+96594049171)?           11:40 AM, 14th Mar                     reena here                    yes this is my number to call on           11:40 AM, 14th Mar                   Prince                   Please be assured our delivery partner will call you before the delivery.           11:41 AM, 14th Mar                     reena here                    the delivery address provided is my office address           11:42 AM, 14th Mar                     reena here                    so pls ensure that the delivery is done max by 1:00pm           11:42 AM, 14th Mar                     reena here                    Sun - Thu only           11:42 AM, 14th Mar       
             Prince                   Kindly confirm us is this the address:Koc Hangar AS 03 Street 16, South Ahmadi Kuwait (KW) KW-AH Ahmadi           11:43 AM, 14th Mar                     reena here                    yes this is the delivery address           11:44 AM, 14th Mar                   Prince                   The delivery time frame is 2-3 business days. Our courier partner will call you before the delivery and we request you to kindly coordinate with him for the same.           11:44 AM, 14th Mar                     reena here                    this is behind the Shoun           11:44 AM, 14th Mar                     reena here                    ok           11:44 AM, 14th Mar                     reena here                    Please make sure they call us           11:44 AM, 14th Mar                     reena here                    thankyou           11:45 AM, 14th Mar                   Prince                   Is there anything else i can help you with?           
 11:45 AM, 14th Mar                     reena here                    nothing else as of now.           11:45 AM, 14th Mar                     reena here                    is there a possiblity tht it will be delivered today?           11:45 AM, 14th Mar                   Prince                   We  can't promise for the today delivery but will try our best to deliver it asap.           11:46 AM, 14th Mar                     reena here                    ok           11:48 AM, 14th Mar                     reena here                    thankyou           11:48 AM, 14th Mar                   Prince                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:50 AM, 14th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2242547