Subject: Ticket Assigned - Conversation with denica lorenzo / escalation
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 14 Mar 2021 07:39:03 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with denica lorenzo / escalation denica lorenzo                    Bot:  Hi again! Bot:  Please enter your name Customer:  denica lorenzo Bot:  Hi Denica Lorenzo ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  6282680254 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:17 AM, 14th Mar                   Prince                   Hi, Thank you for contacting us. My name is Prince. I'm happy to help you? 
           11:19 AM, 14th Mar                     denica lorenzo                    Order still not received.           11:21 AM, 14th Mar                     denica lorenzo                    They are having a hard time finding the address provided. I already ask to change the previous address because there is a mistake           11:22 AM, 14th Mar                     denica lorenzo                    It should be Villa 16 Ash Sheraa District Obhur Al Shamaliyah           11:23 AM, 14th Mar                   Prince                   Kindly allow us a moment to check.           11:24 AM, 14th Mar                   Prince                   We apologize as it's taking longer time then usual.           11:29 AM, 14th Mar                   Prince                   We sincerely apologize for the inconvenience caused. We have forwarded your query to the concerned team and will be in touch with you on email ([email-masked]).           11:32 AM, 14th Mar                   Prince   
                 Is there anything else i can help you with?           11:34 AM, 14th Mar                     denica lorenzo                    Just make sure this time my concern will be resolve           11:35 AM, 14th Mar                   Prince                   Please be assured as we have escalated this issue to our relevant team and will get back to you on email.           11:36 AM, 14th Mar                   Prince                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:38 AM, 14th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2242482