Subject: Ticket Assigned - Conversation with esperanza / order status
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 14 Mar 2021 07:06:43 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with esperanza / order status esperanza                    Bot:  Hi again! Bot:  Please enter your name Customer:  esperanza Bot:  Hi Esperanza ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Kuwait Bot:  Please enter your order number to continue Customer:  8239909608 Bot:    Your order status is  : Placed   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi, Thank you for contacting us. My name is Mayar ,How may I help you? Agent:  Are you still with us? Agent: 
  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Esperanza ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointkw Bot:  Please enter your order number to continue Customer:  8242090253 Bot:   Your order status is  : Pending   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one o
 f our agent? Customer:  Yes            10:54 AM, 14th Mar                   Prince                   Hi, Thank you for contacting us. My name is Prince. I'm happy to help you?           10:58 AM, 14th Mar                   Prince                   Hi, I'm not getting a response from you. Are we still connected?           11:02 AM, 14th Mar                   Prince                   Hi, I'm not getting a response from you. Are we still connected?           11:04 AM, 14th Mar                   Prince                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           11:06 AM, 14th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2242272