Subject: Ticket Assigned - Conversation with hi / escalation
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 14 Mar 2021 07:06:16 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi / escalation hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0554803691 Bot:  Please wait while we transfer you to an agent Customer:  Ok Customer:  9628399757is my order number. I am still waiting for refund. I collected the order from store on 17th jan and at the same time I requested for refund of some items Agent:  Hi, Thank you for contacting us. My name is krishan\ Customer:  Till now it is not done Customer:  Hi krishan Customer:  9628399757is my order number. I am still waiting for refund. I collected the order from store on 17th jan and at the same time I requested for refund of some items Agent:  Please stay on hold while I retrieve the information. Customer:  Ok Customer:  Let me knw pls Customer:  R u there Agent:  please allow me few more seconds Customer:  Ok Agent:  you refund amount of 68AED has been added in your my credit Agent:  regarding your returned items Customer:  I asked to refund on my card Customer:  Y it is added on my credit Customer:  And y i shd keep asking for it again and again tbis is not correct service Customer:  It is more than 1 month I did not receive my amount Customer:  If u cannot refund back to customer do not promise them Customer:  Very bad service Customer:  Also my credit shows 0 Customer:  0 aed Customer:  ?? Customer:  IMAGE Customer:  ?? Customer:  R u there Agent:  Please stay on hold, we are checking the details regarding order Customer:  Ok Agent:  as we have checked  regarding this order, we have already escalated the concern and refund amount has been removed from your my credit now it has to refund in your card back Customer:  Ok so when it will refund Customer:  How much more I need to wait Agent:  from our we are escalating this  again so refund amount could process in same payment method Customer:  Ok Customer:  Can u give me some period to wait. So I can contact u again Agent:  currently we can not share an exact time but we will update you as soon as possible Customer:  Ok thanks Customer:  I hope it will b asap Agent:  sure, we will do our best to resolve this Customer:  Ok thanks Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hi ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi, Thank you for contacting us. My name is Mohammed,i will be happy to assist you? Customer:  Hi Customer:  9628399757is my order number. I am still waiting for refund. I collected the order from store on 17th jan and at the same time I requested for refund of some items Customer:  Till now i did not receive my refund Customer:  How much time do u expect to wait Customer:  ? Customer:  ?? Customer:  R u there Customer:  ?? Customer:  Now nobody is replying Customer:  What kind of service is this Customer:  /startOver Customer:  /startOver Agent:  we request you to provide us sometime to ckeck your order. Customer:  Ok Agent:  We’re sorry that your order didn’t work out. AED (68) has been refunded to your online credit account.  You can use your my credit account in your online purchase in 5 easy steps:   Step 1 - Simply log onto splash Step 2 - Start shopping Step 3 - Add chosen items to basket Step 4 - Proceed to checkout Customer:  No i did not receive it till now Customer:  In my bank Customer:  No email is received from centerpoiint also for refund Customer:  Can u please check Agent:  it is in your credit Agent:  Is there anything else may I assist you? Customer:  It is not received Customer:  I checked already Customer:  In my credit card Customer:  Send me reference number Customer:  For the transfer u did Customer:  ?? Customer:  Y r u replying so late Customer:  ?? Customer:  ? Customer:  ? Customer:  /startOver Customer:  /startOver Agent:  1000446690 Agent:  Is there anything else may I assist you? Customer:  Can u tell the card u transfered to last digits Agent:  their is no number for my credit account Customer:  Ok then to whom u transfer. May b it is wrong becaae i did not receive Agent:  you can go to the application and check my credit we refund the amount to my credit  account not to bank Agent:  you can go to the application and check my credit Customer:  IMAGE Customer:  Check it is 0 Customer:  I need my money back Customer:  What kind of service is this. Customer:  I waited more than 1 and half months Agent:  We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern. Agent:  we are sorry for that we will check that and get back to you Customer:  Now i want it to fix Agent:  we are sorry for that we will check that and get back to you Customer:  Check it now Customer:  Plz Agent:  We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern. Customer:  I contacted support  more than 5 times Customer:  Everytime u say the same above Customer:  No body get in touch with me Customer:  Bcz it is my loss not urs Customer:  U dont value ur customers Customer:  I will not recommend centerpoint to anybody Agent:  We sincerely apologize for any inconvenience caused, Customer:  I dont need ur apologies. I need u to take action on it now and resolve my issue Agent:  we will refund it as soon as possible Customer:  Send me an email with date for ur refund Agent:  we already forward your issue to our team to take the action. Customer:  I cannot trust your service anymore Customer:  Ok send me an official email Agent:  kindly gave us more time Customer:  Ok send me email regarding everything Customer:  This mistake is urs Customer:  Not mine Customer:  So send an email Customer:  M waiting for the refund now Customer:  Or email me now Customer:  M waiting Agent:  [email-masked] Agent:  Is there anything else may I assist you? Customer:  I want u to send me email Customer:  About my refund Customer:  On my Gmail Customer:  [email-masked] Agent:  We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern. Customer:  Ok send me this in email Customer:  Regarding my order number Customer:  My refund amount Customer:  And the time u will do the refund Agent:  our team will contact you regarding to that as soon as possibel Customer:  I dont believe this Customer:  I m waiting since more than 1 month Customer:  Nobody contacted me Customer:  So send me email Customer:  Centerpoint sends email for all promotions daily Customer:  And now for customer refund they don't wsnt to email Agent:  we can understand that and we already forward you issue to our team Customer:  Ok so y u cannot send an email Customer:  If u have forwarded tge request and u r 100 percent sure that centerpioint will contact me send this all via email Agent:  Our team will contact you by mail Customer:  I want refumd now or an email now Customer:  Else i will mk complain for u Agent:  as we have checked regarding this order, we have already escalated the concern and refund amount has been removed from your my credit now it has to refund in your card back Customer:  U urself dont know wht is the status Customer:  And the refund will not b received again for 2 months Agent:  This issue happen and we request you to provide us more time to correct that. Customer:  Ok i will provide u the yime. But u need to give me exact date Agent:  we appropriate your patient Agent:  currently we can not share an exact time but we will update you as soon as possible Customer:  Nobody updates me Customer:  This is the problem Agent:  sure, we will do our best to resolve this Customer:  Send me this by email Agent:  sir our team will contact you through your email id [email-masked] Agent:  we request you for more time Customer:  ?? Customer:  Ok y u cannot send email now Customer:  U do not handle even 1 request properly Customer:  Y u expect from the customers to wait for their money Customer:  And u cannot even send them just an email to make them assure Customer:  U also know that ur team will not refund my money it means Customer:  And u r just cheating ur customers Agent:  Sir in our system it show it is already refund,that is why i can not send you the mail till i check the information and refund the money again. Customer:  Ok tomorrow u will send me email after checking Agent:  and you already send the approve that you did not receive any amount in your credit card . Customer:  Yes that is why i m contacting u again n again Customer:  I dont want to waste my time Agent:  we can understand that we will do our best regarding to that. Customer:  Ok check ur system in details by tomorrow and send me email by tomorrow Agent:  Is there anything else may I assist you? Customer:  If i did not receive any mails tomorrow from centerpoint or nobody contacts me tomorrow i will file a complaint on consumer court Customer:  This is what u call assistance. Nothing i gain after chatting with u Agent:  Is there anything else may I assist you? Customer:  Fix this issue first. Then i will never shop gain from centerpoint Agent:  is this email working [email-masked] Agent:  ?? Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hi ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:53 AM, 14th Mar                     hi                    9628399757 is my order number. I am still waiting for refund. I collected the order from store on 17th jan and at the same time I requested for refund of some items           10:53 AM, 14th Mar                     hi                    It is 2 months           10:54 AM, 14th Mar                     hi                    When are you planning to refund the amount           10:54 AM, 14th Mar                     hi                    ??           10:55 AM, 14th Mar                   Prince                   Hi, Thank you for contacting us. My name is Prince. I'm happy to help you?           10:58 AM, 14th Mar                     hi                    9628399757is my order number. I am still waiting for refund. I collected the order from store on 17th jan and at the same time I requested for refund of some items           11:00 AM, 14th Mar                   Prince                   We sincerely apologize for the inconvenience caused. We have again forwarded your query to the concerned team and will be in touch with you on email ([email-masked]).           11:02 AM, 14th Mar                   Prince                   Is there anything else i can help you with?           11:04 AM, 14th Mar                   Prince                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:05 AM, 14th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2242270