Subject: Ticket Assigned - Conversation with abir / partial cancellation
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 11 Mar 2021 10:25:04 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with abir / partial cancellation abir                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  abir Bot:  Hi Abir ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6282388971 Bot:    Your order status is :     If you have not received your order, Home Delivery takes 3 to 5 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  00966504635444            02:03 PM, 11th Mar                   Prince       
             Hi, Thank you for contacting us. My name is Prince. How may I help you?           02:05 PM, 11th Mar                     abir                    I want to know why you cancel the shoes for no reason           02:05 PM, 11th Mar                     abir                    in my order           02:05 PM, 11th Mar                     abir                    ?           02:08 PM, 11th Mar                   Prince                   Kindly allow us a moment to check.           02:12 PM, 11th Mar                   Prince                   We apologize as it's taking longer then usual.           02:15 PM, 11th Mar                   Prince                   We truly apologize for the inconvenience however, please understand whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you.  This order is not cancelled, during quality check we found out that item (Textured Lace-
 Up Sports Shoes with Pull Tab) were not in a good condition to be sold and that was the last of their stock hence we took them out of your order. You are still going to receive the remaining items.   We will not be happy either if you receive bad items in your order, this is the reason why this one item were cancelled and you received a notification regarding the same items.  Also, we would like to inform you that you don't have to pay for the cancelled item at the time of delivery.  Our delivery partner will call you before delivering these items.           02:19 PM, 11th Mar                   Prince                   Is there anything else i can help you with?           02:21 PM, 11th Mar                   Prince                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:24 PM, 11th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/22289
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