Subject: Ticket Assigned - Conversation with esraa / escalation
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 11 Mar 2021 10:17:55 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with esraa / escalation esraa                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  esraa Bot:  Hi Esraa ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6281536726 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0548598324            01:56 PM, 11th Mar                   Prince    
                Hi, Thank you for contacting us. My name is Prince. How may I help you?           02:00 PM, 11th Mar                     esraa                    Yesterday i got notification thaty order is on the way           02:01 PM, 11th Mar                     esraa                    But no one contact me           02:01 PM, 11th Mar                     esraa                    I need to know if it will be delivered today or not           02:01 PM, 11th Mar                   Prince                   Kindly allow us a moment to check.           02:02 PM, 11th Mar                     esraa                    Ok           02:02 PM, 11th Mar                     esraa                    Hi           02:05 PM, 11th Mar                   Prince                   We sincerely apologize for the inconvenience caused. We have forwarded your query to the concerned team and will be in touch with you on email ([email-masked]).           02:06 PM, 11th Mar                     esraa    
                 Ok you didnt know whether it will arrive today           02:07 PM, 11th Mar                   Prince                   As we escalated this issue to our courier team to confirm the same and will get back to you asap.           02:11 PM, 11th Mar                   Prince                   Is there anything else i can help you with?           02:13 PM, 11th Mar                     esraa                    Yes he contacted me just now.thank you           02:15 PM, 11th Mar                   Prince                   Is there anything else i can help you with?           02:17 PM, 11th Mar                   Prince                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:17 PM, 11th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2228887