Subject: Ticket Assigned - Conversation with ubair / escalation
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 11 Mar 2021 10:17:01 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ubair / escalation ubair                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  ubair Bot:  Hi Ubair ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6280862769 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0564084489            01:58 PM, 11th Mar                   Prince       
             Hi, Thank you for contacting us. My name is Prince. How may I help you?           02:00 PM, 11th Mar                     ubair                    Hi Prince, my abovementioned order was supposed to be delivered by 9th. Today is 11th, may i know whats causing the delay?           02:01 PM, 11th Mar                   Prince                   Kindly allow us a moment to check.           02:01 PM, 11th Mar                     ubair                    Sure           02:01 PM, 11th Mar                   Prince                   We sincerely apologize for the inconvenience caused. We have forwarded your query to the concerned team and will be in touch with you on email ([email-masked]).           02:04 PM, 11th Mar                     ubair                    Thats alright but whats the reason for the delay?           02:05 PM, 11th Mar                     ubair                    It shows the order is in process. What does that mean?           02:05 PM, 11th Mar            
          ubair                    Are you with me?           02:09 PM, 11th Mar                   Prince                   That's why we have escalated this issue to our courier team to know why is your order delayed and will get back to you asap.           02:10 PM, 11th Mar                     ubair                    Disappointing!!           02:11 PM, 11th Mar                     ubair                    Anyway, by when can i expect an update?           02:11 PM, 11th Mar                   Prince                   We sincerely apologize for the inconvenience caused.           02:13 PM, 11th Mar                   Prince                   Please be assured we'll try our best to resolve this on top priority.           02:13 PM, 11th Mar                     ubair                    Thanks           02:13 PM, 11th Mar                   Prince                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:16 PM, 11th Mar         
                                  View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2228882