Subject: Ticket Assigned - Conversation with zainab / nikhil case
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 11 Mar 2021 10:16:24 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with zainab / nikhil case zainab                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  zainab Bot:  Hi Zainab ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Bahrain Bot:  Please enter your order number to continue Customer:  0304210006839 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  743963265 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  7439636265 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  No Bot:  Thank you and do rate us for the service Customer:  Not Helpful Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0569135352 Bot:  Please wait while we transfer you to an agent Customer:  I ordered 5 days ago, and my order was supposed to arrive on the 7th of March Customer:  But it says out for delivery since the morning of 6 - March Customer:  /startOver Customer:  Zainab Customer:  طلبت من خمس ايام وعلى اساس توصل طلبيتي تاريخ ٧مارس Customer:  I ordered 5 days ago and my order was supposed to arrive at 7th of march, but it still says out for delivery since the morning of 6march Agent:  مرحبا زينب معك محمد يسرني مساعدتك Customer:  طلبت من ٥/٦ ايام وعلى اساس الطلبية توصل تاريخ ٧مارس Customer:  ولحد الآن ماوصلتني Agent:  نعتذر علي ذلك عزيزي العميل  Agent:  بعد التحقق من الطلب فقد وجدنا ان الطلب قد خرج للتوصيل يوم ٦/٣ ولكن لم يتم التوصيل Customer:  نعم خرج للتوصيل Customer:  ولكن لماذا تأخر التوصيل؟ Customer:  متى ممكن اتوقع ان يوصل Customer:  ؟ Agent:  سيتم رفع طلب للجهات المعنية ليتم  التحقق من الطلب مع شركة الشحن باسرع وقت و سيتم التواصل معكم من خلال البريد الإلكتروني Customer:  انا غيرت الرقم اللي كنت حاطتنه ولا اعرف اذا انتبهوا ام لا Customer:  الرقم الجديد هو : 33135923 Agent:  سنقوم باللازم Agent:  كان من دواعي سروري مساعدتكم.  Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Zainab ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Bahrain Bot:  Please enter your order number to continue Customer:  7439636265 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  Helloo Agent:  Hi Zainab, Thank you for contacting us. My name is Nikhil. Agent:  We can see that you are contacting us for the Order ID 7439636265. Customer:  Yes Customer:  What does it mean by undelivered? Customer:  My order should’ve been delivered on the 7th of March Customer:  IMAGE Customer:  but i didnt receive it yet Agent:  We apologize for the inconvenience caused to you. Agent:  We will forward your issue to our concern team to check the exact reason for the delay. Once we will get any update we will get back to you. Customer:  Please tell me when it will be delivered Agent:  We will get back to you on your mail id [email-masked] Customer:  I hope as soon as possible Agent:  As per the online tracking, the courier team has updated the status as 'Non-Serviceable Sector'. Customer:  What does this mean Agent:  Hence, we can't tell you the time frame for the delivery. But we will get back to you with in 2-3 business days with an update. Customer:  I wont be able to get it? Customer:  :// Customer:  I paid for it already Customer:  I really hope u deliver it Agent:  We will not be able to confirm until we hear from the courier team. Agent:  We will try to get this resolved at the earliest. Agent:  Is there anything else we may assist you with? Customer:  Thats it Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Zainab ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Bahrain Bot:  Please enter your order number to continue Customer:  7439636265 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:58 PM, 11th Mar                   Prince                   Hi, Thank you for contacting us. My name is Prince. How may I help you?           02:00 PM, 11th Mar                     zainab                    My order was supposed to arrive arrive on the 7th of March, but it didnt yet. It shows undelivered in the status. What does that mean?           02:01 PM, 11th Mar                   Prince                   Kindly allow us a moment to check.           02:03 PM, 11th Mar                     zainab                    Ok           02:03 PM, 11th Mar                   Prince                   We sincerely apologize for the inconvenience caused. As we can see one of our colleague is already working on this and will get back you to email asap.           02:09 PM, 11th Mar                     zainab                    Ok i hope it arrives very soon           02:10 PM, 11th Mar                     zainab                    Thanks :/           02:10 PM, 11th Mar                   Prince                   Is there anything else i can help you with today?           02:12 PM, 11th Mar                     zainab                    Thats it           02:13 PM, 11th Mar                   Prince                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:15 PM, 11th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2228874